Clerical Officer (Therapy Services)
- NHS
- Full Time
- Sunderland
- 25272.00 a year
Job Description
Job summary
Fixed-term for 12 months.
We are seeking committed individuals to join our Therapies Administration Team. You will be part of a small, supportive team providing vital administration and reception cover across all Therapy areas. This includes welcoming patients, managing appointments and records, and carrying-out a variety of administrative tasks to ensure the smooth running of services.
The Therapies Administration Team supports all South Tyneside and Sunderland NHS Foundation Trust (STSFT) sites and plays a key role in delivering an excellent patient experience and supporting our clinical colleagues.
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information
Main duties of the job
As part of the Therapies Administration Team, you will:
Provide reception cover across a range of Therapy services, greeting patients and supporting them with appointment arrangements.
Manage patient records, correspondence, and general administrative tasks to ensure information is accurate and up-to-date.
Support the smooth running of clinics by managing post, generating standard letters, and booking follow-up appointments when required.
Deal with enquiries from staff, patients, and the public, both face-to-face and by telephone, in a professional and helpful manner.
Rotate between reception areas across Trust sites, ensuring consistent cover and service delivery.
The Team works across a range of shift patterns (7.30am-3.30pm, 8.00am-4.00pm, 8.30am-4.30pm and 9.00am-5.00pm, Monday to Friday). You will need to be flexible and adaptable to support cover across the Service when required.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job responsibilities
The Postholder will undertake general Reception duties along with other administrative support, required for the day-to-day running of the Therapy Service Departments. The Postholder will be expected to rotate between varying Reception areas across the Trust.
PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Person Specification
Physical Skills
Essential
- The Post will involve sitting in a restricted position at a computer for long periods of the working day, looking at a screen.
- Required to physically lift bags or boxes containing case notes, you will also be required to be able to file and retrieve case notes from a Library setting.
Skills & Knowledge
Essential
- Good oral, written and interpersonal skills for both reception work and answering telephone queries.
- Ability to use Windows-based IT systems at basic level.
- Standard keyboard / typing skills.
- Planning and organisational skills to manage own workload effectively.
- Evidence of good communication skills.
- Knowledge of e-mail and Microsoft packages.
- Excellent attention to detail and focus to ensure accurate input data.
Desirable
- Knowledge of Meditech V6.
- Knowledge of Medisec.
- Knowledge / awareness of Data Protection and Information Governance guidelines.
Experience
Essential
- Knowledge of patient administration systems acquired through on-the-job training and experience (NVQ Level 2 equivalent).
- Experience of working in a busy office environment with proven experience of prioritising workloads.
- Experience of working as part of a team, co-operating with other team members to achieve deadlines.
Desirable
- Knowledge of the NHS.
Qualifications
Essential
- Evidence of good standard of Education in Numeracy and Literacy at minimum GCSE C / 4 Grade or equivalent (Level 2) .
Employer details
Employer name
South Tyneside and Sunderland NHS Foundation Trust
Address
Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
United Kingdom
