Clinic Supervisor
Job Description
Job summary
We are seeking an experienced and proactive Clinic Supervisor to manage the daily operations of our Solihull branch. This is a key role that combines clinic coordination, people management, patient service, and local business development.
As Clinic Supervisor, you'll be the face of the clinic for both patients and professional referrers, ensuring operations run smoothly, clinical spaces are properly maintained, and patients receive a seamless and professional experience. You'll also take an active role in building and nurturing relationships with local GPs, specialists, and healthcare providers to support referral growth and business development.
Main duties of the job
Clinic Operations & Administration
Oversee daily operations to ensure the smooth and professional running of the Solihull clinic
Prepare daily clinic lists for imaging teams
Ensure consulting and imaging rooms are clean, fully stocked, and clinic-ready
Perform daily invoicing and work closely with central finance on payment reconciliation
Handle walk-in and phone-based bookings, take payments, and manage telephone and email queries
Ensure accurate and timely records of patient attendance, payments, and service usage
Conduct weekly and monthly stock checks and order medical/admin supplies in advance
Maintain good relationships with suppliers and manage delivery logistics
Be the on-site point of contact for staff support, scheduling adjustments, and issue escalation
Respond to referrer queries promptly and professionally
Coordinate occasional outreach or marketing efforts to promote clinic services
Track and report referral patterns, feeding insights back to the wider operations and marketing teams
Provide a warm, professional, and reassuring welcome to all patients and visitors
Maintain a high standard of customer service, ensuring privacy and respect at all times
Handle sensitive or urgent enquiries with discretion and efficiency
About us
TIC Health is a leading provider of private medical services inEngland, withclinics based in Harley Street, Edgware, Romford, Reading, Rochdale, and Milton Keynes.With our next new clinic in Solihull.We specialise in private GP services, cardiac screening, and advanced diagnostic imaging. Our friendly, forward-thinking team is committed to delivering rapid access to medical diagnostics and exceptional patient care in a professional yet welcoming environment.
Job responsibilities
Clinic Operations & Administration
Oversee daily operations to ensure the smooth and professional running of the Solihull clinic
Prepare and print daily clinic lists for imaging teams
Ensure consulting and imaging rooms are clean, fully stocked, and clinic-ready
Perform daily invoicing and work closely with central finance on payment reconciliation
Handle walk-in and phone-based bookings, take payments, and manage telephone and email queries
Ensure accurate and timely records of patient attendance, payments, and service usage
Stock & Supply Management
Conduct weekly and monthly stock checks and order medical/admin supplies in advance
Maintain good relationships with suppliers and manage delivery logistics
Team Supervision
Uphold TIC Health's policies on dress code, behaviour, and performance
Be the on-site point of contact for staff support, scheduling adjustments, and issue escalation
Business Development & Referrer Relationship Management
Proactively build and maintain relationships with local GPs, consultants, and medical secretaries
Respond to referrer queries promptly and professionally
Coordinate occasional outreach or marketing efforts to promote clinic services
Track and report referral patterns, feeding insights back to the wider operations and marketing teams
Patient Experience & Front Desk Duties
Provide a warm, professional, and reassuring welcome to all patients and visitors
Maintain a high standard of customer service, ensuring privacy and respect at all times
Handle sensitive or urgent enquiries with discretion and efficiency
Answer incoming telephone calls to the main TIC Heath phone number.
Assist and monitor the main TIC Health enquiry inbox.
Personal Attributes
Proactive and solutions-driven with strong leadership instincts
Calm, confident, and composed under pressure
Detail-oriented, highly organised, and adaptable
Professional, warm, and patient-focused a team player who leads by example
Person Specification
Experience
Essential
- Experience in a similar supervisory or front-of-house role within a private or NHS medical or clinical setting
- Strong administrative and operational management skills
- Proven ability to handle invoices, bookings, and day-to-day clinic logistics
- Excellent interpersonal and communication skills, both with patients and colleagues
- Confidence building relationships with external stakeholders or referrers
Desirable
- Familiarity with diagnostic imaging, cardiac screening, or private GP services
- Experience using clinical software systems or patient management systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
TIC Health
Address
Warwick Road
Solihull
B93 9LW
United Kingdom
