Clinical Admin Support Responsive Services

Job summary

Do you thrive in a busy, people focused environment where no two days are the same?

Are you organised, calm under pressure, and great on the phone? If so, we would love to hear from you.

We are looking for new member of the clinical admin support team to join Responsive Services.

Responsive Services brings together the Intermediate CareTeam, Virtual Ward, Referral Hub and Urgent Community Response, working across East Surrey to support admission avoidance and timely hospital discharge.

You will be based within the Referral Hub, acting as the first point of contact for referrals from hospitals and community partners. Referrals often come in by phone, so you will play a crucial role in gathering vital information and ensuring referrals are passed swiftly to clinicians for triage.

What were looking for:

• Excellent communication and interpersonal skills
• Confidence handling calls and managing competing priorities
• Strong organisational skills and attention to detail
• Ability to work flexibly and stay calm under pressure
• A team player who enjoys working collaboratively across services

Main duties of the job

What you will be doing:

• Receiving and managing referrals via phone and email
• Acting as a professional and reassuring first point of contact for referrers
• Accurately capturing essential information and directing referrals to clinicians
• Liaising with internal teams and health and social care partners
• Helping the team deliver a responsive, efficient service in a fast paced setting

Our administration team operates 8am to 6pm, Monday to Sunday. You will work shifts as part of a rota, to ensure consistent service delivery.

Why join us?

At First Community Health & Care (FCH&C), you will be part of a supportive organisation committed to safeguarding and promoting the welfare of vulnerable adults and children. We invest in our staff, offering annual appraisals, ongoing development and inhouse training to help you grow in your role.

If you are looking for a role where your work genuinely makes a difference every day, this could be the opportunity for you.

While we recognise the use of AI to support the application process, applicants are encouraged to add personal experience so that each submission is fully individualised.

If you would like to discuss the role further or to arrange a visit please contact Jessica Foster 01737 775475.

About us

Do you want to be part of an organisation recognised as one of the top community providers to work for in the country, delivering high quality NHS care? (2025 Staff Survey results)

First Community is a staff owned social enterprise rated Good by CQC, which delivers NHS community services across east Surrey and parts of West Sussex. We are looking for individuals who share our values First-rate care, First-rate people, First-rate value.

First Community is a great place to work, everyone has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, NHS pension, flexible retirement options and various employee benefits.

Please talk to us before applying or at interview about the flexibility you need. We may not be able to meet your needs exactly, but we do promise to fully consider your request and meet your needs where possible. Flexible working options may vary depending on the role.

At First Community we welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. All applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments.

Sustainability is integral to First Community achieving the NHS Net Zero target.