Community Support Worker (CSW)
Job Description
Job summary
As a Community Support Worker (CSW) you will be working within the Intensive Community Care pathway and Urgent Community Response team covering Oxfordshire county.
Working independently and under direction and support of a registered clinical practitioner, the CSW will visit people at home who are experiencing an urgent health and social care crisis. The CSW helping the person in their immediate recovery and enabling them to remain at home or place of residence (where safe to do so) without the need for an unnecessary hospital conveyance.
The CTS role is ideally suited for someone who is compassionate, resilient and motivated to make a real difference.
Community urgent same day care services operate county wide and the role will be working shift patterns and occasional weekends between 8am and 8pm, 365 days a year.
The post-holder may be required to work flexibly across shift patterns and will operate within a locality area, however the services are county wide and some travel will be required.
Although this vacancy is advertised for 25 hours, we may be able to offer the role as a full time position.
Main duties of the job
- Deliver care to people within their own homes by supporting registered and unregistered colleagues in the delivery of safe and effective patient/client care and management plans and other duties under guidance and supervision.
- Work collaboratively with colleagues, carers and partner agencies to promote continuity of care and effective communication across services and organisations.
- To establish and maintain professional working relationship[s within urgent community response. community response, South Central Ambulance Service (SCAS). Primary Care and with patients/clients, carers, and relatives.
- Accepting and relaying information and messages as required and reporting any changes in condition to a registered practitioner. This may include staff from other agencies or localities when a patient/client's care is being transferred.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
We offer a wide range of benefits designed to support your career and wellbeing. These include:
o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job responsibilities
- To provide hands on care, planned advice, support, and instruction to patients and where relevant their carers and other professionals, promoting understanding of the aims of their treatment plan / goals and to ensure a consistent approach to patient care.
- To communicate effectively with all patients including those with mental health needs, and their families/carers using a range of verbal and non-verbal communication tools to progress agreed management plans and treatment programmes ensuring patient understanding of treatment proposals to gain valid informed consent according to organisational policies.
- To evaluate emergency situations and act accordingly working within procedures and protocols laid down including knowledge of DNACPR protocols.
- Carry out duties across community settings including lone working and visiting service users in their own homes travelling independently between sites as required.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Applicants must have a full valid driving licence and have access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required.
Person Specification
Qualifications
Essential
- Level 2 or 3 Diploma in Health and Social Care.
- Evidence of self-directed learning.
Desirable
- Advanced qualification beyond Level 3
Knowledge and Experience
Essential
- Previous experience as a care worker/formal carer with adults.
- Experience in Phlebotomy and taking observations
- Experience of working autonomously within a community setting without direct supervision.
Desirable
- Experience working within a community health care team(s)
- Experience of receiving clinical supervision.
People Skills
Essential
- Well-developed communication and interpersonal skills.
- Able to work as a member of a team.
- Able to recognise stress / anxieties in colleagues, patients and their families and offer appropriate support.
- Ability to work flexibly to the needs of the service and be open to change.
- Awareness and acceptance of the rights and needs of service users and staff.
- Ability to work alone with patients and their families
- Ability to use own initiative and problem solve
Technical expertise and competence
Essential
- Able to support a comprehensive assessment and holistic approach to patient care
- IT literate with good keyboard skills
- Effective time management and ability to manage and prioritise workload.
Desirable
- Competent in clinical tasks relating to the role
Other requirements
Essential
- Full and valid driving licence and access to a car for work purposes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford Health NHS Trust
Address
Bicester Community Hospital
Piggy Lane
Bicester /County wide tsre
OX26 6HT
United Kingdom
