Complex Case Manager
Job Description
Job summary
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
We are looking for a Band 7 Complex Case Manager to join the St Albans and Harpenden Complex Case Management Team on a fixed-term contract until March 2028.
This is a part-time role (22.5 hours per week), offering the opportunity to work within a dedicated and supportive team. You will job share with another Band 7 Complex Case Manager and work alongside a Band 4 Complex Case Co-ordinator.
This is a varied and rewarding position where you will:- Deliver high-quality case management activities related to assessment and treatment, identifying gaps in the care provision, planning and evaluation of patient care- Support individuals with long-term conditions and complex needs- Contribute to the development of clinical guidelines and service improvements- Operate in line with Trust policies and professional standards
Flexibility is required in this role, and there may be occasions where you will support teams across different bases or localities.
Main duties of the job
Key duties within this role will include:Take overall responsibility for delivering effective and efficient case management in partnership with GPs, including proactively identifying and responding to changes in a patient's condition to support their wellbeing and achieve positive outcomes
Plan, develop, implement, monitor, and review personalised programmes of care that are preventative, supportive, and promote self-management, including developing and maintaining crisis plans for patients and carers where appropriate
Regularly review care packages ensuring remedial action is identified and actioned where appropriate
Screen referrals to ensure they meet service criteria and are directed appropriately
Conduct assessments of the patients to establish their needs and coordinate multidisciplinary team (MDT) meetings or clinics to review their needs and support to resolve alongside the MDT.
Work collaboratively with external partners, including Adult Community Services (ACS), Hertfordshire Partnership University NHS Foundation Trust (HPFT), and voluntary and community organisationsRespond to concerns and complaints in a timely, respectful, and constructive manner, supporting investigations and contributing to learning and service improvement
Ensure all care delivered aligns with relevant national standards, professional guidelines, and Trust policies
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
Person Specification
Qualifications
Essential
- oRegistered Nurse (RN) or Allied Health Professional (AHP)
- oNMC Registration or HCPC Registration
Desirable
- oEvidence of other post-registration education and training
Experience
Essential
- oRecent clinical nursing or allied health professional experience negotiating and liaising within a multidisciplinary team
- oWorking with people with complex health needs
- oSupporting students and other learners e.g. Support Workers and teaching others in the practice environment
- oExperience in care planning and fluent in record keeping
- oExperience of providing holistic care that involves the multidisciplinary team.
- oPost registration experience in an NHS community environment
Desirable
- oParticipation in audit; research projects; service development
Skills
Essential
- oKnowledge of out of hospital care and the role of the Complex Case Manager
- oAbility to listen effectively and ability to give constructive feedback to clients and colleagues.
- oTime management skills.
- oKnowledge of reasonable response to service user needs and prioritising and dealing with those needs with a required urgency.
- oKnowledge of risks involved in working in the community.
- oKnowledge of management of long-term condition e.g. Diabetes, Heart Failure and an understanding of the concept of self- management.
- oLiteracy and numeracy skills
Desirable
- oKnowledge of recent government legislation and changes in community care delivery
Key Attributes
Essential
- oAs this is a community-based role, with travel between patient homes, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
- oAbility to organise and participate in weekly work allocation and be able to prioritise and delegate effectively.
- oAbility to communicate well verbally and in writing such as computerised documentation and data entry
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Central London Community Health Trust
Address
Harpenden Memorial Hospital
Carlton Road
Harpenden
AL5 4TA
United Kingdom
