Customer Relationship Manager
Job Description
Job summary
Competitive salary + commission Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience pre
Main duties of the job
Barchester Healthcare is looking for a Customer Relationship Manager for their care home team in Fareham. The job focuses on increasing occupancy by supporting sales and marketing activities, handling enquiries, and networking with the local community. The position offers a competitive salary and commission structure, in addition to a range of benefits including retail and leisure discounts and wellbeing support. Key responsibilities include managing enquiries to improve conversion rates, networking to raise the profile of the home, and supporting marketing activities. The candidate should have proven sales and marketing experience, preferably in healthcare, and be self-motivated and target-driven. Proficiency in Microsoft Office and experience with CRM applications like Salesforce are required. A full UK driving license is also necessary. This permanent position offers the chance to develop within a supportive team in an industry-leading care provider, which is committed to excellent quality care for residents.
About us
Barchester Healthcare is a leading care provider in the UK, renowned for exceptional quality care in their care homes. They have some of the best quality ratings of large care home providers in the country. Barchester offers a supportive environment for its employees, valuing and respecting their contribution. The organisation focuses on outstanding quality care for residents and provides opportunities for career development within the company. The team at Barchester is hugely supportive, and the organisation is dedicated to the progression of its employees, offering a rewarding place to work. They strive to provide residents with the highest level of care, making them an empowering choice for a career in healthcare.
Job responsibilities
Competitive salary +commission
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence. NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Person Specification
Qualifications
Essential
- Proven sales and marketing experience, preferably in healthcare. Ability to analyse data on Salesforce or similar CRM applications. Self-motivated and target-driven. Excellent communication skills. Confident user of Microsoft Office (Excel/Powerpoint). Full UK driving licence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Barchester Healthcare
Address
Barchester Healthcare
Fareham
PO15 5FF
United Kingdom
