Customer Service Executive
- NHS
- Full Time
- Middlewich
- 24852.66 a year
Job Description
Job summary
As a Customer Service Executive, youll play a vital role in supporting patients by delivering exceptional customer service over the phone. Handling both inbound and outbound calls, youll help patients with enquiries, encourage attendance at screening appointments, and provide clear, accurate information about diabetic eye care. This role is ideal for someone who enjoys speaking to people, solving problems, and making a positive difference to patient experience.
Main duties of the job
Handle inbound and outbound calls from patients regarding their diabetic eye screening Address customer concerns, troubleshoot problems, and provide solutions in a timely and professional manner. Liaise with patients to encourage attendance Accurately document patient interactions, feedback, and follow-up actions where required Strive to meet performance targets to enhance personal development Uphold a professional, friendly, and empathetic attitude when interacting with patients and colleagues Maintain and ensure observation of robust quality assurance measures to meet national standards.
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.
Job responsibilities
Customer Service Executive
Location: Universal House, Erf Way, Middlewich Salary: £24,852.66 Hours: Fulltime | 8hour shifts between 8am8pm (on a rota basis), Monday to Friday, plus 1 Saturday per month (8am12pm).
Please note: the nearest bus stop is approximately one mile away, so we recommend that applicants hold a valid driving licence for ease of travel. About InHealthInHealth has been a proud supporter of the NHS Diabetic Eye Screening Programme since 2011 and now delivers fully managed services nationwide. To support efficiency and improve user experience, we have developed our own bespoke software that allows us to adapt quickly to the needs of both patients and colleagues.
The RoleAs a Customer Service Executive, youll play a vital role in supporting patients by delivering exceptional customer service over the phone. Handling both inbound and outbound calls, youll help patients with enquiries, encourage attendance at screening appointments, and provide clear, accurate information about diabetic eye care.
This role is ideal for someone who enjoys speaking to people, solving problems, and making a positive difference to patient experience.
Key Duties- Handle inbound and outbound calls relating to diabetic eye screening
- Address patient queries and concerns in a professional and timely manner
- Encourage and support patients to attend screening appointments
- Accurately record patient interactions, feedback and any followup actions
- Work towards performance targets to support personal development
- Maintain a friendly, professional and empathetic approach at all times
- Follow robust quality assurance procedures to meet national standards
- Warm, friendly and positive with a passion for excellent customer service
- Strong written and verbal communication skills
- Approachable, reliable and hardworking
- A genuine peopleperson who enjoys helping others and working as part of a team
- Complete an application form
- Complete 4 automated video interview questions
- CV and video shortlisting
- Facetoface interview
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
InHealth Group
Address
Universal House, Erf Way
Middlewich
CW100QJ
United Kingdom
