Daycase Administrator/Patient Scheduler
Job Description
Job summary
We are looking for an enthusiastic and experienced Administrator/Receptionist to work in our Pulmonary Hypertension Cardiology administration team based at Hammersmith Hospital.In this role, you will undertake all administrative process relating to Pulmonary Hypertension including reception and back-office tasks.
You must have excellent communication skills, organizational and customer care skills. You will have the personal qualities to deal confidently and confidentially with our patients, clinical staff and other Trust staff and health professionals. You will be flexible in your approach to supporting the service to achieve its objectives and be able to work in a team.
We are committed to equal opportunities and improving the working lives of our staff. Please talk to us at interview about the flexibility you may need.
Main duties of the job
- Input patient details and booking relevant day case appointments or admission data on to Cerner
- Responsible for general administration including post, filing, photocopying and other duties as required
- Ensuring all data input is timely and accurate. Ensure all enquiries to the department are dealt with politely, courteously, promptly and professionally
- Provide excellent customer service
- Provide general non-clinical advice to patients and their carers, internal and external stakeholders as appropriate
- Working with the information department and the Management team to ensure that clinic letters and discharge summaries are received by GPs within the specified time limits
- Maintain confidentiality of personal and medical details relating to patients, staff and business of the department
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education
Essential
- Educated to A-level standard {Level 3) or able to demonstrate equivalent* knowledge, skills and experience gained through work or structured learning.
- Good general standard of education, including English and Maths, or ability to evidence these skills through experience.
Desirable
- Customer service training or similar non-clinical qualification.
Experience
Essential
- Experience in a customer- facing role (e.g. reception, hospitality, retail, call handling or administrative role).
- Experience of working in a busy environment with competing demands
Desirable
- Experience working with people from diverse cultural, social and linguistic backgrounds
- Experience of working within a healthcare service.
- Experience of using electronic patient record databases and dictation systems.
Skills
Essential
- Outstanding interpersonal and customer service skills -warm, calm, welcoming and able to put people at ease.
- Strong communication skills - clear, professional, patient, and able to adapt style to meet the needs of different individuals.
- Strong digital fluency - confident and efficient digital user, with strong keyboard skills, able to work accurately and independently across multiple systems simultaneously, knowing how to prioritise, validate and reconcile information across different systems (e.g. electronic patient record systems, booking systems, Outlook, Word, Excel, Teams); able to learn and adapt to new systems quickly.
- Accuracy, including numeric accuracy, and attention to detail, especially when entering patient information and managing appointments.
Desirable
- Ability to communicate in more than one language commonly spoken in north west London.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
Hammersmith Hospital
London
W12 0HS
United Kingdom
