Department Secretary - Patient Care
Job Description
Job summary
The post holder will provide comprehensive administrative and secretarial support to the Laboratory Medicine Management Team, Service Manager, Clinical Lead, Laboratory Medicine Board, its subcommittees, and the Administration and Support Services Manager. The post holder will also work as part of the Patient Care Team delivering an excellent front of house service for the Department of Laboratory Medicine.
Main duties of the job
Maintain the Laboratory Medicine Management Teams' electronic diaries. This includes scheduling and rescheduling appointments in the diaries, organising meetings on the Teams' behalf
Provide an efficient secretarial service to the Clinical Lead, Service Manager, Admin & Support Services Manager and laboratory management team.
Provide an efficient administrative and secretarial service to the Laboratory Medicine Board and its subcommittees. This involves the production and circulation of agendas, meeting papers, and taking comprehensive minutes of meetings
Man the Lab Medicine Helpline, Call Centre and Reception desk (rotational basis):Be the first line contact for the Laboratory Medicine Department and deal with enquiries from other healthcare professionals, users of the service, patients, relatives; make appointments for patients that are to have blood tests within Laboratory Medicine; greet patients on arrival and update electronic systems, make follow up appointments; take receipt of specimens on the reception desk and transfer them to the laboratory, highlighting urgent specimens to lab personnel.
Assist with timely distribution of pathology reports distribution; including mailing reports, uploading reports to NHS electronic systems eg: Allscripts EPR, and updating Lab Information System.
Ordering of consumables using NHS systems such as NHS Supply Chain, and Centros Integra
Uploading of documentation onto Department's Quality Management System Database - QPulse.
About us
The post holder's primary working relationships will be with the Laboratory Medicine Management Team, senior staff, Admin & Patient care teams. The post holder will work closely with the Admin & Support Services Manager, Team Leaders, fellow department secretariesand patient care staff.
The Department of Laboratory Medicine prides itself on providing the highest standard of service to its users in order to aid timely diagnoses and treatment of patients. The Admin & Support Services Team in Laboratory Medicine prides itself on being the Department's Front of House Team providing excellent customer service to the Department, Hospital and Community professionals and patients.
Job responsibilities
For detailed job description and main responsibilities please see attached Job Description for full details and person specification for the role.
Person Specification
Qualifications
Essential
- English GCSE Grade 4/C or above
- Maths GCSE Grade 4/C or above
Desirable
- NVQ Level 2 in Business Administration
- European Computer Driving Licence or equivalent
Experience
Essential
- Minute taking of meetings
- Typing skills
- Use of Microsoft Office applications
- Working in an office environment
Desirable
- Worked or working in the NHS
- Use of NHS computer systems
Knowledge & Skills
Essential
- Team player
- Time management/prioritising work
- Communication
Desirable
- Knowledge of NHS systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bolton NHS Foundation Trust
Address
Royal Bolton Hospital
Minerva Road, Farnworth
Bolton
BL4 0JR
United Kingdom
