Dispensary Assistant/ Receptionist
- NHS
- Full Time
- Newcastle upon Tyne
- 25272.00 a year
Job Description
Job summary
Newcastle Upon Tyne Hospitals NHS Foundation Trust is looking to recruit an enthusiastic, motivated individual to join our fast paced in-patient pharmacy department as a Dispensary Assistant/Receptionist.
We are a busy pharmacy department offering a diverse and complex range of functions and activities including; Dispensary, ward based and clinical activities, logistics, stores and procurement, clinical trials, aseptic preparation and medicines information. We have an automated robotic dispensing and stock supply system.
- Interview Date: 2 July 2026
-
37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Key to the Receptionist's role is the organisation of work as it comes into the dispensary, ensuring prescriptions and orders enter the correct workflow stream allowing prioritisation of the workload. The Receptionist will also be responsible for the accurate input of discharge prescription information onto the prescription tracking system and for the filtering of prescriptions and orders into the correct workflow stream for dispensing by our team of dispensing assistants.
If you have experience of working in a busy customer/client focused environment, can remain calm under pressure, have the ability to respond and adapt quickly to changing circumstances and are a good team player this role could be for you.
Whilst experience of working in a pharmacy environment would be advantageous it is not essential as full training will be given.
To discuss this post further or to arrange an informal visit please contact Tracy Bracken / Pippa Rodwell
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job responsibilities
- Undertake reception duties at the staff hatch
- Answer the dispensary telephone
- Ensure inpatient and outpatient prescriptions are entered on the prescription tracking system
- Provide appropriate support as required to dispensary staff
- To assist with general clerical duties e.g. filing and archiving of documentation, data collection, and data input under the direction and supervision of the Dispensary Manager
- Participate in daily stock checks
- Checks off orders received into the dispensary in accordance with procedure
Person Specification
KNOWLEDGE
Essential
- Knowledge of Health and Safety and hygiene in the work place.
Desirable
- Knowledge of pharmacy stock control systems
- Knowledge of drug names and terminology
- Knowledge of COSHH regulations
- Knowledge of Standard Operating Procedures
SKILLS
Essential
- Demonstrate good oral / written communication
- Ability to accurately record and relay messages to the appropriate individual in a busy environment
- Good computer skills
- Excellent customer care skills
- Excellent telephone manner
Desirable
- Good listening skills
- Ability to work to a Standard Operating Procedure or protocol
- Ability to follow verbal instructions
EXPERIENCE
Essential
- Experience of working in a customer/client focused environment
Desirable
- Pharmacy experience gained in a hospital or community setting
- Experience of stock control and stock management
QUALIFICATIONS
Essential
- Good basic education (e.g. GCSEs or equivalent qualifications / experience
Desirable
- Evidence of achievement at CSE or GCSE in Maths and English
- NVQ 2 in pharmacy services and the approved underpinning knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address
Freeman Hospital
317 01 Freeman Hospital
NE7 7DN
United Kingdom
