Dispensary Delivery Driver

Job responsibilities

Job Title: Dispensary Delivery Driver

Responsible To: Dispensary Manager

Job Summary: To provide a caring, friendly and efficient medication delivery service to the patients of Beckington Family Practice.

Duties and responsibilities of the post:

Collate dispensed prescriptions for home delivery

• Liaise with dispensary manager for patient list and requirements
• Collate medication to fulfil delivery schedule
• To facilitate the home delivery of acute medication and responding to urgent requirements where necessary.
• Liaise with colleagues and Dispensary Manager
• Ensure work station is in a clean and tidy state

Load own car

• Load car with prescriptions to be delivered
• Keep car in a clean and tidy state
• Ensure car is locked at all times when unattended
• Deliver Medication to patients home or nominated drop off site
• Ensure medication is signed for

• Route planning according to agreed delivery times and dates. Plan and communicate daily delivery routes to the dispensary site supervisor/team lead. Collaborate with dispensary staff and other drivers to create an efficient delivery schedule.

Medication Home Delivery

• Ensure the safe and secure transit of medications, adhering to information governance and standard operating procedures.
• Maintain proper storage of cold chain medications in the provided refrigerator during transit.
• Present staff identification upon delivery to patients.

Security and Safety

• Transport medications, confidential documents, and goods securely and out of view, following health and safety guidelines.
• Ensure mobile phone is on your person at all times, for communication and location updates with the practice.
• Utilise the secure storage container provided for the transportation of goods.

Handling Undelivered Items

Return undelivered medication and controlled drugs to the originating site, in compliance with procedures.

Collect and deliver paperwork, consumables, and other items following agreed time schedules, ensuring readiness with site supervisors.

Expense Management

Record mileage and complete timesheets for monthly submission and payment.

Other duties

• To present a professional image of Beckington Family Practice to the patients and wider public.
• To ensure that vulnerable patients have their medication requirements met.
• To report any patient concerns to the Dispensary Manager.
• To ensure continuity of service and ensure delivery service available all year round,
• To undertake any other delegated duties reasonably considered appropriate to the post

Requirements of the post:

• Smart, tidy appearance, wearing tunic as provided.
• Own car with valid business use insurance, maintained and serviced regularly.
• Clean full driving license.
• An understanding, acceptance and adherence to the need for strict confidentiality
• An ability to use judgement, resourcefulness, common sense and tact to respond appropriately to the needs of the post
• Excellent communication skills both face to face and on the telephone
• A flexible approach to the position in order to provide support for other team members
• Ability to ask for help and use the knowledge of the Senior Team for support
• To be logical, self-motivated, resourceful and attentive to detail
• Able to use own initiative

Circumstances:

• Reliable
• Able to be flexible if needed to work extra at other times

Contraindications:

• Being a patient with the Practice once employed

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Participate in team meetings as required
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers, ensuring that a friendly, caring, efficient, professional and consistent service is provided to patients at all sites.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Maintain a professional demeanour and uphold high service standards.

Policies & Procedures

• Apply Practice policies, standards and guidance as per practice shared drive and staff handbook
• Discuss with other members of the team how the policies, standards and guidelines will affect own work

Risk Management

It is a standard element of the role and responsibility of all staff of Beckington Family Practice that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards.

Records Management

As an employee of Beckington Family Practice, you are legally responsible for all records that you gather, create or use as part of your work within the Organisation (including patient health, financial, personal and administrative), whether paper based or on computer. You should consult the Practice Manager if you have any doubt as to the correct management of records with which you work.

Health & Safety:

All employees of Beckington Family Practice have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable the practice to meet its own legal duties and to report any hazardous situations or defective ...