Domestic Supervisor

Job responsibilities

Main Duties and Responsibilities

The Cleaning Supervisor will be responsible for supervising the delivery of high-quality domestic cleaning services across the GP practice, ensuring a safe, clean, and hygienic environment for patients, visitors, and staff.

Staff Management and Supervision

• Supervise the day-to-day work of the domestic cleaning team, ensuring duties are completed to the required standard.
• Organise and manage staff rotas to ensure adequate staffing levels are maintained at all times.
• Coordinate and approve annual leave requests, balancing service needs with staff wellbeing.
• Allocate daily tasks and adjust workloads to meet operational demands.
• Provide induction, training, mentoring, and ongoing support to new and existing cleaning staff.
• Conduct probation reviews, annual appraisals, regular one-to-one meetings, and performance reviews in line with practice policies.
• Identify training and development needs and support staff to achieve required competencies.
• Address performance issues promptly and escalate concerns to the Practice Manager where appropriate.

Cleaning Standards and Quality Assurance

• Ensure all areas of the practice are cleaned and maintained to NHS standards of cleanliness.
• Develop, implement, and regularly review cleaning schedules for all clinical, non-clinical, and communal areas.
• Carry out routine cleaning spot checks and documented quality assurance inspections to monitor standards.
• Maintain accurate records of cleaning audits, inspections, and corrective actions.
• Investigate and respond to concerns relating to cleanliness and ensure remedial actions are completed.
• Ensure cleaning equipment is maintained, used safely, and reported for repair or replacement when necessary.
• Complete general cleaning duties supporting the cleaning team

Infection Prevention and Control

• Work closely with the Practice Infection Prevention and Control Lead to support the delivery of effective infection prevention measures.
• Ensure cleaning practices comply with national guidance, local policies, and infection prevention procedures.
• Promote best practice in infection prevention and ensure staff understand and follow appropriate cleaning protocols.
• Support enhanced cleaning programmes during outbreaks or following identified infection risks.
• Participate in infection prevention audits and implement improvement actions where required.

Premises and Environmental Checks

• Undertake regular premises inspections to ensure the environment remains safe, clean, and fit for purpose.
• Identify and report maintenance issues, environmental hazards, or health and safety concerns promptly.
• Support the monitoring of waste management processes and ensure waste is segregated and disposed of appropriately.
• Ensure cleaning stores and equipment storage areas remain safe, organised, and compliant with Health and Safety requirements.

Health and Safety

• Ensure compliance with Health and Safety legislation, COSHH regulations, risk assessments, and safe systems of work.
• Promote safe working practices within the cleaning team and ensure appropriate use of personal protective equipment (PPE).
• Report accidents, incidents, near misses, and hazards in accordance with practice procedures.
• Ensure cleaning chemicals are stored, handled, and used safely in accordance with manufacturer guidance and COSHH requirements.

Administration and Record Keeping

• Maintain accurate records relating to staff rotas, annual leave, training, appraisals, cleaning schedules, audits, and quality assurance activities.
• Monitor cleaning stock levels and inform the Practice Manager when replenishment is required.
• Contribute to the development and review of cleaning procedures and operational documentation.

Communication

• Maintain effective communication with the Practice Manager, Infection Prevention and Control Lead, clinicians, administrative staff, contractors, and external organisations where appropriate.
• Escalate concerns relating to staffing, infection prevention, premises, or cleaning standards in a timely manner.
• Promote effective teamwork and foster a positive working environment.

Continuous Improvement

• Contribute to the continuous improvement of domestic services through regular monitoring, audit, and feedback.
• Support the practice in maintaining compliance with Care Quality Commission (CQC) standards relating to cleanliness, infection prevention and control, and patient safety.
• Participate in mandatory training, team meetings, and relevant professional development opportunities.
• Undertake any other duties commensurate with the responsibilities of a Band 3 Cleaning Supervisor as reasonably requested by the Practice Manager.

General Responsibilities

The post holder will:

• Work at all times in accordance with Practice policies, NHS standards, and relevant legislation.
• Maintain confidentiality and comply with Information Governance and Data Protection requirements.
• Demonstrate the NHS values and behaviours in all aspects of their work.
• Promote equality, diversity, and inclusion, treating patients, visitors, and colleagues with dignity and respect.
• Take responsibility for maintaining their own mandatory training and professional development.

Person Specification

Qualifications

Essential

• GCSE grade A to C equivalent in English and Maths
• Understanding of National Colour coding ...