Extended Care Team Admin Secretary
Job Description
Job summary
Please email your CV and cover letter to [email protected]
Closing date: Friday, 12th June 2026.
Please ensure you apply via email not on NHS jobs.
An exciting opportunity has arisen for a self-motivated individual to join our Extended Care Admin team. This role will be primarily based at our Great Horton surgery but will require travel to our other sites.
Main duties of the job
The primary responsibility of this role is to handle patient calls efficiently throughout the working day, managing appointment bookings, cancellations, and rescheduling.
To work within all relevant practice policies and procedural guidelines and to agreed practice standards and protocols.
Encourage a positive working environment in line with the practice values Friendly, Caring, Open, Innovative and for the team.
Provide administrative support to the practice looking after the following extended services: Musculoskeletal, Level 2 Diabetes, Joint Injection, Minor Surgery, Vasectomy, Neurology, Dermatology.
About us
We are a caring, committed team aiming to improve the health of our community by delivering high-quality patient care while maintaining a fulfilling work environment, dedicated to our Investors in People accreditation.
At The Ridge, teamwork is deeply ingrained, ensuring exceptional care for our patients.
The practice is committed to sustainability. We participate in the Green Impact Scheme and actively seek to reduce our carbon footprint.
As a Disability Confident employer, we are committed to:
- Inclusive, accessible recruitment
- Promoting vacancies broadly
- Offering interviews to disabled applicants
- Providing necessary adjustments
- Supporting employees with disabilities or long-term health conditions
Whats in it for you?
- Generous annual leave, increasing with service (recognising NHS continuous service)
- NHS pension scheme access
- 24/7 employee assistance programme
- NHS staff discounts
- Cycle to work scheme
- Onsite mental health first aider
- Onsite gym equipment for staff
- Onsite parking
At The Ridge, we believe in supporting our staff just as much as our patients. We offer opportunities for personal growth, a strong sense of community, and a culture that values each team members contributions. If you're passionate about making a difference, wed love for you to join our team!
Job responsibilities
Key Responsibilities
- Answer patient calls and manage appointment bookings (phone lines open 08:00 16:00).
- Register referrals accurately.
- Process and action NHS mail.
- Monitor and send letters from the post tray.
- Scan and attach paperwork to relevant records.
- Check and process documents in the work to do tray.
- Perform data entry tasks to ensure accurate record-keeping.
- Take minutes during meetings as required.
- Creating the patient questionnaire rota & sending for all services.
- Entering completed questionnaires on database.
- Work effectively both independently and as part of a large team.
- Follow established guidelines, identifying and updating them when necessary.
- Attend internal and external meetings as required.
- Collaborate with the Extended Care Team Manager to ensure adequate office coverage.
- Assist, direct, and support patients in accessing appropriate services or healthcare professionals in a professional and efficient manner.
- Maintain effective internal and external communication channels.
- Contribute to the continuous improvement of processes by providing suggestions and feedback.
Additional Information
This job description is not exhaustive. You may be required to perform other duties and comply with all relevant policies, procedures, and guidelines related to your employment.
Person Specification
Experience
Desirable
- Ability to use SystmOne appropriate to job role, Microsoft Excel and Microsoft Access
Qualifications
Essential
- GCSEs at grade 9 4 in English Language and Mathematics (or equivalent)
Desirable
- Customer Service Level 2 or 3
- Business Administration Level 2 or 3
Aptitude, skills and abilities
Essential
- Ability to multitask
- Good organisation skills/ability to manage time effectively
- Attention to detail
- Good communication skills both written and verbal
- Strong computer skills
- Ability to build rapport swiftly
- Ability to work in a team
- Self-motivated
- Maintain confidentiality
Personal attributes
Essential
- Friendly
- Open
- Caring
- Innovative
- For the team
Disposition
Essential
- Positive attitude
- Reliable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Ridge Medical Practice
Address
The Ridge Medical Centre
Cousen Road
Bradford
West Yorkshire
BD7 3JX
United Kingdom
Employer's website
http://www.theridgemedicalpractice.nhs.uk/ (Opens in a new tab)
