GP Practice Manager

Job responsibilities

Key Responsibilities

Strategic Leadership and Business Planning

• Work with the Partnership to develop and deliver the practice business plan, vision, and long-term strategy. Monitor the changing NHS landscape, including contractual, regulatory, and policy developments, and advise the Partnership on their implications and opportunities.
• Identify and pursue opportunities for service development, income generation, and enhanced services in line with practice priorities.
• Lead change management initiatives to ensure improvements are implemented effectively and embedded across the team.

Operational Management

• Oversee the day-to-day running of the practice, ensuring the efficient operation of all systems, processes, and services.
• Manage appointment systems, capacity, and access to optimise patient flow and meet demand.
• Develop, implement, and review practice policies, procedures, and standard operating procedures to ensure they remain current and fit for purpose.
• Lead the practice response to incidents, complaints, and significant events, ensuring lessons are learned and acted upon.

Finance and Contracts

• Monitor income and expenditure and report regularly to the Partnership on financial indicators and claims.
• Oversee NHS contractual income, including the Quality and Outcomes Framework (QOF), enhanced services, and Network DES requirements, ensuring claims are accurate, complete, and submitted on time.
• Liaise with the practice finance officer, GP Federation, PCN and the West and North London Integrated Care Board (ICB) on financial and contractual matters.
• Negotiate and manage contracts with external suppliers and service providers to ensure value for money.

Human Resources and Workforce

• Provide visible, supportive leadership to the non-clinical team and oversee the management of the wider workforce.
• Manage recruitment, induction, retention, and workforce planning across all staff groups. Oversee appraisal, performance management, training, and professional development to support a culture of continuous learning.
• Ensure that employment policies, procedures, and practices comply with current employment law and best practice, and lead on employee relations matters, including disciplinary, grievance, and absence management, in consultation with our HR support provider, Croner.
• Promote staff wellbeing and a positive, inclusive working culture.

Patient Services and Experience

• Ensure that patients are placed at the centre of service delivery and that services are accessible, responsive, and of consistently high quality.
• Oversee the management and resolution of patient complaints and feedback in line with practice and NHS procedures.
• Support the Patient Participation Group (PPG) and use patient feedback to inform service improvement.
• Promote and support practice involvement in screening, immunisation, and health-promotion initiatives.

Information Technology, Data, and Governance

• Oversee the practice clinical system (EMIS Web) and associated tools, ensuring effective use, data quality, and system resilience.
• Act as, or work closely with, the Information Governance and Data Protection lead, ensuring compliance with UK GDPR, the Data Protection Act 2018, and the Data Security and Protection Toolkit.
• Maintain the practice Privacy Notice, records-management arrangements, and data-processing documentation.
• Support the safe adoption of new digital and clinical technologies.

Premises and Facilities Management

• Hold operational responsibility for the management of the practice site at 105-109 Chase Side, including the building fabric, grounds, and shared areas.
• Oversee planned and reactive maintenance, repairs, and improvement works, managing contractors and service providers to ensure work is completed safely, on time, and to standard.
• Manage hard and soft facilities services, including cleaning, waste and clinical-waste management, heating and ventilation, lifts (where applicable), pest control, and grounds maintenance.
• Manage utilities, telephony, and service contracts, monitoring performance against service-level agreements and securing value for money.
• Maintain the asset register, premises records, and statutory compliance documentation (for example, electrical, gas, water hygiene and legionella, fire systems, and equipment servicing).
• Oversee site security and access control, including keyholding arrangements, alarms, and CCTV (where in use).
• Manage lease, landlord, and premises-cost matters, liaising with the landlord, the ICB, and NHS Property Services or relevant bodies as appropriate.
• Ensure full compliance with health and safety, fire safety, infection prevention and control, and risk management obligations across the site.
• Maintain appropriate insurance, business continuity, and emergency-planning arrangements, and lead the practice response to site incidents and disruption.
• Maintain readiness for Care Quality Commission (CQC) inspection, ensuring the practice meets the fundamental standards and can evidence safe, effective, caring, responsive, and well-led services.

Partnership and External Working

• Attend and contribute to Partnership, practice, and clinical governance meetings, providing accurate management information and minutes.
• Represent the practice in its dealings with Enfield Care Network (PCN), the West and North London Integrated Care Board (ICB), and other external stakeholders.
• Build and maintain effective working relationships with neighbouring practices, community services, hospitals, and the wider health and social care system.

Person Specification

Qualifications

...