GP Practice Medical Secretary
Job Description
Job summary
Here at Dr Khan & Partners we are currently looking for full/part time Systm1 trained medical secretary to join our friendly team. We are a very busy combined practice with a patient population of over 9000 patients. The opportunity covers both our surgeries, which are located within the Westbourne Green Health Centre. We will require holiday and sickness cover and, with the growth of City PCNs, more opportunities may follow. As part of our friendly team you will be responsible for providing a pleasant and efficient service to our patients. Please only apply if you are Systm1 trained.
The successful candidate will be a friendly, organised person with an excellent telephone manner, and a can do attitude.
Main duties of the job
Duties and responsibilities include:
Full GP Medical Secretarial work, to include solicitors medical report requests, referral work to external health organisations, ensuring incoming requests are checked and processed and general Systm1 administration and reception work.
- Taking messages and passing on information
- Filing and retrieving paperwork
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as and when required from time to time, including filing, photocopying and scanning
The post-holder should recognize the importance of effective communication within the team. Must have excellent interpersonal and communication skills, be computer literate and have the ability to work under pressure. Must also have good administrative skills and the ability to multitask. Flexibility with hours is expected to cover holidays and sickness. Must be reliable, hardworking and able to work within the NHS confidentiality guidelines.
Must be Systm1 Trained
About us
Both practices have a combined patient population of over 9000 patients within the areas of Bradford 8,9 and surrounding. We are a friendly team looking for a pleasant and experienced GP medical secretary to join us. We will consider applications where you have worked in a similar environment as a medical secretary and have Systm1 experience
Job responsibilities
Job responsibilities - varied roles and responsibilities
The purpose of the role is to:
Complete all General Practice Medical Secretarial work - includes referrals to other medical organisations, medical reports work in respect to solicitor requests. Ensure all documents are processed in line with the practice policy.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way via the referrals pathways.
Undertake a variety of administrative duties to assist in the smooth running of the practice
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Updating patient information accurately on SystmOne
Duties and responsibilities include:
- Processing face to face and telephone requests for medical reports, medical information, referrals, ensuring callers are informed of the timescales for processing the information
- Taking messages and passing on information
- Filing and retrieving paperwork
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as required from time
The post-holder should recognize the importance of effective communication within the team
Complete all annual Mandatory training as appropriate
Person Specification
Qualifications
Essential
- Qualifications
- Essential
- GCSE English and Maths
- Desirable
- Qualified to NVQ level 3
- Business Admin NVQ 3
- RSA II/III Word Processing
- GCSE grade A to C in English and Maths
- Qualified to NVQ level 2 in Health and Social Care
Desirable
- Experience of GP medical secretarial work
- Experience of referral work within Systm1
Knowledge and skills
Essential
- Clinical software skills: SystmOne
- IT skills: Basic
- Keyboard skills: Basic
- Literacy skills (spelling, comprehension etc)
- Numeracy
- Verbal communication skills ability to deal with people in person and on the telephone
- Verbal reasoning skills
Desirable
- Report / Letter writing skills
- Microsoft Excel
Experience
Essential
- A period working directly with members of the public in a busy NHS environment and working as part of a GP medical Secretaries.
- Must be Systm1 trained.
Desirable
- Any previous experience of working in a GP Surgery with Systm1 experience looking to step into the role of the GP medical secretary. Ideally we are looking for someone with referrals experience using Systm1
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Lister Surgery
Address
The Lister Surgery
Westbourne Green CHC 50 Heaton Road
Bradford
West Yorkshire
BD8 8RA
United Kingdom
