Head of Supporter Engagement
Job Description
Job summary
- The role can be based at any of our three hospices with hybrid working.
- Required to travel between sites to collaborate with colleagues, so a current full, valid driving license and car is essential.
- Salary:£43,000 - £50,000 FTE per annum, experience dependent (pro rata for part time).
- Full Time & Part Time applicants considered - minimum 30 hours/4 days per week
- Monday to Friday but with flexibility for weekend and evening events as required
Bring people together. Grow lasting support. Help deliver care that truly makes a difference.
At East Anglia's Children's Hospices (EACH), we rely on the generosity and commitment of our supporters to deliver vital care and support for children, young people and their families.
We are looking for a Head of Supporter Engagement to lead and grow our public fundraising activity and deepen meaningful relationships with our supporters.
Main duties of the job
This is a senior leadership role within our Fundraising team, responsible for shaping and delivering our Public Fundraising strategy.
Leading a team of fundraisers, developing clear plans and approaches to grow income, strengthen supporter engagement, and ensure a high standard of donor care.
The role has overall responsibility for generating circa £2.3 million annually and for building strong, collaborative relationships across Finance, Marketing & Communications, and operational teams to deliver shared goals.
- Leading and delivering a forward-thinking supporter engagement strategy aligned to our wider fundraising plans
- Managing and developing a team, supporting performance, learning and continuous improvement
- Overseeing budgets, income performance and financial planning
- Strengthening supporter journeys to build long-term engagement and loyalty
- Working collaboratively across teams to maximise fundraising opportunities
- Ensuring all activity meets legal and regulatory requirements, including the Code of Fundraising Practice
- Staying informed about sector trends and identifying new opportunities for growth
About us
Comprehensive range of benefits:
- Free onsite parking & subsidised meals at our hospices
- Pool car provided when working in the community
- Employee health cash plan & wellbeing support schemes
- NHS pension - continuation if already contributing
- Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
- Additional holiday purchase scheme
- AVIVA pension package up to 7% Employer Contribution including Life Assurance
- Free eye tests & cycle to work scheme
East Anglia's Children's Hospices (EACH) supports families and cares for children and young people with life threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk.
At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.
Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.
Job responsibilities
- Deliver the Public Fundraising Fundraising strategy, aligned with the overall Fundraising strategy to achieve annual budget.
- Lead and manage the Fundraising team to ensure the successful day to day management and development of the team and successful delivery of the new five-year Fundraising strategy (including performance management, line management and staff development).
- Ensure effective operational plans are developed for each Fundraising area to deliver the aims and objectives of the overall strategy.
- Manage income and expenditure budgets to ensure the effective allocation and tracking of fundraising revenue.
- Lead and maintain a culture of high standards of donor care and stewardship to encourage long-term engagement and life-time value.
- Work effectively with the Head of Philanthropy and Partnerships and Head of Fundraising Operations to ensure collaborative communication and success across Fundraising.
- Ensure all fundraising adheres to legal requirements and the Code of Fundraising Practice set by the Fundraising Regulator.
- Demonstrate leadership, management and personal behaviours that are in line with EACH values.
- Work closely with the EACH operational management teams, attending appropriate meetings, ensuring good channels of communication between Operational Managers and Fundraising are maintained.
- Keep up-to-date on best practice within the charity sector with a focus on supporter engagement and fundraising, highlighting trends and insight that could inform planning and support the team with the development of new ideas and practices.
Person Specification
Experience
Essential
- Demonstrable experience leading, motivating, and managing multi-disciplinary teams and engaging senior internal stakeholders.
- Experience in developing and implementing long-term, data driven fundraising strategies and operational plans to achieve ambitious income targets.
- Experience managing large income and expenditure budgets, including forecasting, monitoring performance against KPIs, and ensuring financial targets are met.
- Experience in developing and delivering effective supporter journeys and income growth across departments.
Desirable
- Working knowledge of the fundraising software, Raisers Edge.
Skills & Abilities
Essential
- Demonstrates effective written and numerical skills
- Demonstrates clear and effective communication with a range of internal and external stakeholders, both verbally and in writing
- Works collaboratively and able to work effectively across departments and with external partners to achieve shared goals.
- Applies strategic thinking and uses data and insight to inform decisions and identify opportunities.
- Applies problem-solving skills to support effective decision-making
- Able to work independently, use initiative, and remain effective when managing competing priorities or working under pressure
- Leads teams to deliver and adapt to change in line with organisational priorities.
Knowledge and training
Essential
- Expertise in building effective and transparent relationships with colleagues and supporters.
- Expertise in fundraising, focused in Events, Community, Lottery, Legacy & In Memory and Individual Giving.
- A deep understanding of relevant fundraising markets, trends, regulations (e.g., GDPR,
- Fundraising Code of Practice), and best practices.
Desirable
- Fundraising or Marketing Qualification.
- Member of the Institute of Fundraising.
Other requirements
Essential
- Current full, valid driving license and own car essential.
- Able to travel and to attend events out of the area and out of office hours, including Bank Holidays, evenings and weekends, and to have an overnight stay when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Anglia's Children's Hospices
Address
Milton Hospice
Church Lane
Milton
Cambridgeshire
CB24 6AB
United Kingdom
