Healthcare Support Assistant

Job summary

To apply, you must meet one of the following criteria:

• Hold a Care Certificate issued by an NHS provider organisation (Care Certificate from NHS England or external training provider is not acceptable)
• Or have completed an NVQ Level 3 in Health and Social Care from UK College. Certificates from outside the UK are unacceptable.

An exciting opportunity has arisen for a senior Healthcare Assistant in the MBU Outpatient department at QEH. We are looking for a cheerful, conscientious and adaptable individual to join our busy department in providing essential clinical and administrative support .

The role primarily involves supporting patients attending clinics for assessment, review, and follow-up. HCAs assist with baseline clinical observations (e.g., vital signs, height & weight), patient preparation for consultations, and chaperoning during examinations where required. They will contribute to maintaining patient comfort, dignity, and emotional wellbeing, recognising the complex physical and psychological needs associated with cancer care.

Previous applicants need not apply.

Main duties of the job

A key aspect of the role is communication--welcoming patients, providing reassurance, and escalating concerns to managers or medical staff, particularly in relation to symptoms or deterioration.

Will act as a point of continuity for patients navigating outpatient services.

HCAs will support clinical workflows by preparing clinic rooms, stocking equipment, and ensuring infection prevention and control standards are met. They may assist with simple clinical tasks such as , specimen handling, and documentation within electronic patient record systems.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream