Hospital at Home Care Coordinator (Internal Only)
- NHS
- Full Time
- Macclesfield
- 28392.00 - 31157.00 a year
Job Description
Job summary
**This position is open to staff working at the Trust in the 'ECT Family' this includes current East Cheshire NHS Trust employees, both NHSP and ECT bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups.**
An exciting opportunity has arisen in the Hospital at Home Service in East Cheshire for a Call Handler and Care Coordinator. We are looking for a dynamic and highly organised person to join our fast paced multi-disciplinary team. The successful candidate will be responsible for supporting the Urgent Community Response (UCR) staff in processing and coordinating referrals for UCR visits, equipment provision and arranging emergency care packages with our care providers.
Hours per week : 37.5
We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.
Non-UK or Irish applicants should check their visa and this role's eligibility for sponsorship before applying. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)
Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.
Main duties of the job
- To deal with in-coming and out-going telephone enquiries, relaying messages etc., where relevant.
- To input, process and check UCR referral forms from a wide range of referrers systems.
- To provide an efficient supportive Co-ordination service to the Hospital at Home Team.
- To facilitate and co-ordinate complex multi agency diary appointments to ensure that patients receive a seamless service in a timely manner.
- To work closely with Registered professionals to ensure that patient journeys following a referral to Urgent Community Response Team (UCR) are processed in a timely and efficient manner in line with nationally defined and locally agreed targets.
- To liaise with UCR teams continually throughout the day to ensure a prompt response to referrals and communicate any changes which may require re-prioritisation of visits .
- To be responsible for the ordering of patient equipment as directed by the Registered UCR professionals.
- Data collection and assisting with auditing.
- Responsible for maintaining dynamic patient databases with accuracy.
- Produce formal letters as required.
About us
We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.
We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.
Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Person Specification
Qualifications
Essential
- Educated to GSCE/Level standard or equivalent - 5 grade C and above in relevant subject
- Evidence of continuous personal development in a relevant area
- NVQ level 3 education or equivalent experience
Desirable
- IT qualifications
Knowledge & Skills
Essential
- Detailed knowledge of community-based urgent care pathways, including Hospital at Home and the Urgent Community Response (UCR) model, to support safe and efficient coordination of patient care.
- Knowledge of Health Service Patient Administration Systems
- Knowledge, skills, or experience in health/social care
- Shows insight into the needs and circumstances of patient group/vulnerable adults.
- Excellent knowledge of Microsoft office systems
- Ability to recognise limitations of the role
- Understand the concept of self-care and self-management principles
Desirable
- Demonstrable knowledge of current issues in health and/or social care including all relevant legislation and the government's agenda
- Good working knowledge of relevant policies and local council procedures specific to the patients concerned
- Knowledge of basic clinical procedures, observations and care.
- Awareness of effects of ill health and the ageing process
Experience
Essential
- Previous experience in using Microsoft 365.
- Experience of using EMIS (Egton Medical Information Systems).
- Experience of working in similar fast paced busy environment.
Desirable
- Experience of using EMIS
Other
Essential
- Excellent communication skills (Written and oral)
- Ability to establish credibility with all levels of staff
- Tact and diplomacy, team worker, flexibility and able to work without direct supervision
- Proficient in the use of Microsoft office and otherIT systems and have a pleasant and confident telephone manner.
Other Role Requirements
Essential
- Please refer to the job description and person specification for further details regarding the role requirements
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East Cheshire NHS Trust
Address
Macclesfield District
General Hospital
Victoria Road, Macclesfield
SK10 3BL
United Kingdom
