ICC Consultant Practitioner
Job Description
Job summary
An exciting opportunity has arisen to join North West Ambulance Service as an ICC Consultant Practitioner (Clinical Lead), a senior clinical leadership role at the heart of urgent and emergency care. Based at any NWAS ICC site, this Band 8C post will provide expert clinical leadership across 999, 111 and patient transport services, helping to shape safe, effective and innovative pathways of care for patients across the North West.
Main duties of the job
We are looking for an experienced, credible and compassionate clinical leader with a strong track record in service improvement, clinical governance and clinical development from a digital perspective. This is a unique opportunity to influence strategic change, work collaboratively across organisational boundaries and make a real difference to patient care at scale. If you are passionate about leading high-quality clinical services and developing the future of integrated contact centre care, we would welcome your application.
Assessment Centre: 22.06.2026 (Venue to be confirmed)
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job responsibilities
Please ensure you read the attached job description and person specification in full before applying.
Person Specification
Qualification and Knowledge
Essential
- Healthcare professional with current professional registration
Skills / Competencies
Essential
- Full valid EU/UK driving licence
Qualification and Knowledge
Essential
- Educated to Master's degree level, or equivalent level of experience of working at a senior clinical level and willing to complete a Master's degree in post.
- Post-graduate management qualification or equivalent demonstrable experience in post
- Evidence of relevant continuous professional development; ideally covering clinical leadership, clinical service development and leading change
- NARU occupational standards Strategic or Tactical Commander accreditation, or willing to complete this training upon commencement in post
Skills / Competencies
Essential
- Ability to develop strategic priorities & plans, organise staff and resources (through both influence and control) to achieve high quality patient care and delivery of quality targets
- Able to deal with a number of competing priorities and deadlines on a day-to-day basis, allocating or delegating work to others as necessary
- Ability to demonstrate clinical and personal credibility to a range of internal and external stakeholders, forging productive long-term relationships
- Ability to network and forging sustainable, productive relationships at all levels within the local, regional and national health and care economy
- Able to drive leading edge clinical practice, supported by advanced theoretical and practical knowledge
- Skilled in negotiating, shaping and influencing service development involving partner agencies, system providers, regulators and key system leaders
- Able to proactively plan and deliver clinical services & systems that are value for money
- Ability to handle and analyse highly complex information and deliver key messages to a range of staff, including experienced clinicians and managers
- Skilled in managing complex situations in the clinical practice and patient facing setting, including those where no obvious solution may exist
- Developed written, verbal and IT based communication skills (e.g. in report writing)
- Problem solving, influencing, vision and strategic thinking skills
- Highly developed political, intellectual and analytical skills.
- Demonstrable compassionate and inclusive leadership
- Experience in the application of HR processes
- Demonstrable experience of line management responsibilities
- Capable of participating in an Area level on-call roster
- Being accountable for results/actions and in turn holding others to account
- Self-motivated and results driven, with the ability to work independently to deliver a highly complex range of priorities in a timely manner
- Emotionally resilient and able to manage a fluctuating workload in a dynamic environment
- Must be mobile throughout the Area covered by the Trust and out-of-area on occasion's e.g. national travel
Experience
Essential
- Proven record of NHS clinical leadership experience with specialist knowledge in the delivery of clinical Urgent & Emergency Care services in the Ambulance Sector
- In depth knowledge across a number of disciplines within the NHS sector, including clinical service management, consultancy, information systems, staff and financial management.
- Experience of successfully delivering against complex KPIs and improving clinical and/or operational efficiency of staff and services
- Experience of managing high performing clinical and operational facing teams.
- Experience of clinical practice development and applying improvement methodologies
- Demonstrable experience of developing and leading the clinical governance agenda
- Experience of appraising Executives, Board members, and/or senior managers of the respective merits of different options and potential opportunities
- Experience of negotiating and establishing effective partnerships with local service providers, clinical networks, system providers/partners and trade unions.
- Experience of collaboration with other NHS ambulance services, commissioners, STP/ICS leads, wider NHS providers and others key stakeholders e.g. Association of Ambulance Chief Executives, NHS England and NHS Improvement
- Good understanding of the social, political, financial and business issues facing the NHS Ambulance Sector.
- Experience of developing strategic direction and/or experience in strategic planning.
- Experience of leading transformation and/or organisational change in post
- Experience of managing financial resources/budgets at an area or locality level.
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Values and Behaviours
Essential
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
ICC Sites
ICC Sites
BL6 6PQ
United Kingdom
