Learning & Development Officer
Job Description
Job summary
The Learning & Development Officer is responsible for working closely with the Director of People & Organisational Development in supporting the design, delivery and development of the education and training across the hospice group.
Main duties of the job
They will coordinate and organise all in house and external training programmes, maintain accurate records, monitor compliance and support a learning culture across St Giles. They will provide full support for preparing documentation, ensuring all tasks are completed to a high standard and deadlines are met.
Additional responsibilities include assisting with delivering learning sessions, handling and dealing with all requests that come through the L&D department, supporting with data, audit, evaluations and coordinating all invoices.
They will provide essential administrative support to ensure the smooth, efficient delivery of St Giles learning and development initiatives to ensure we remain compliant through regulatory standards and frameworks.
The role will also maintain effective working relationships across the hospice to support efficient service delivery.
About us
St Giles Hospice is a registered charity founded in 1983 by the Reverend Paul Brothwell, originally to improve the care of local people dying with cancer.
We now support patients, and their loved ones, living with a terminal illness. Our dedicated team provides individually-tailored care, free of charge, either at the hospice or in patients own homes across our communities.
We spend close to £10 million a year providing our specialist services. With less than a quarter of this funded by the Government, we rely heavily on donations and income generation from the local community.
Job responsibilities
The role entails but is not limited to:
Employee Education & Training (including external education)
To coordinate internal study days and webinars, including scheduling of dates, arranging facilitators, room bookings and creating agendas where necessary
To ensure lesson plans and presentations, as appropriate, are received in good time and that these are stored as required, ready for use on the day of training
To ensure all training and education content is in line with St Giles brand
To create flyers and emails to promote the learning opportunities to the relevant employees, in conjunction with the Marketing & Communications Department
To work closely with all departments to advise when training and competencies for staff are due for completion
To coordinate staff booking requests, cancellations and changes and create attendance lists for all sessions
To provide on the day support for study days and webinars as appropriate
To develop course evaluations, collate the results and share with the facilitators as appropriate, highlighting any areas of concern and ensuring feedback is received on improvements/changes, if applicable.
To create and send attendance certificates to all delegates on completion of their training
To ensure all training activity is accurately recorded on the employee training system
To keep a clear log of all further education and other external training requests from employees, distribute training agreements and other correspondence as appropriate and ensure signed agreements are returned and logged as required
To support the recording and reporting of apprenticeships in conjunction with the Director of People & OD
Schedule, organise, and communicate training sessions (face-to-face and virtual) across regions using systems provided.
Liaise with L&D Partners, managers, and staff to ensure maximum attendance and minimise disruption to service delivery.
Maintain the L&D calendar/schedule and ensure available to managers in an agreed appropriate time frame.
Generate compliance reports for managers, senior leaders, and regulatory bodies.
Support audits and inspections by providing accurate and timely evidence of training records
To support gaining funds for apprenticeships in conjunction with the Director of People & OD
To maintain accurate records to monitor and report on employee attendance
Ensure the clinical, medical and non-clinical competency frameworks are kept up to date and reflect individual training records
Support with the preparation and administration of training needs analysis
eLearning
To manage the eLearning system, ensuring modules are allocated correctly
To set up new users, deactivate leavers and support with login and other general queries
To maintain accurate records for all hospice group staff
Track and report on training completion across the hospice group.
Workforce Surveys
Support with surveys across the hospice through the relevant system as and when required.
Students and Placements
To manage and coordinate all clinical placements in conjunction with the Higher Education Institutions and St Giles clinical leads as appropriate
To monitor all clinical placement contracts, in conjunction with the Director of People & OD
To coordinate all experience/shadowing day requests for clinical from healthcare professionals, in conjunction with clinical leads
To maintain accurate records to monitor and report on clinical placements
To provide on the day support where required
Learning & Organisational Development Reporting
To respond to internal & external enquiries and to monitor the Education Dept mailbox, responding appropriately to emails and storing information as necessary
Produce and analyse audits and analysis providing narrative where appropriate to the Deputy Director of People and Organisational Development as part of Board Assurance Committees and any external stakeholders.
Research
To coordinate the end-to-end process for all research related projects including preparing all applications for the Research Assurance Committee.
Just so you know:
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/
Person Specification
Skills
Essential
- Strong project management skills
- Excellent communication skills
- Ability to assess training needs and provide recommendations based on organisational goals
- Proficiency with MS Office (PowerPoint, Excel, Word & MS Teams)
- Strong organisational skills and attention to detail
- Familiarity with competency frameworks
- Experience in a co-ordination ideally within learning & development.
Personal Attributes
Essential
- Empathetic
- Team player
- Able to work under pressure
- Collaborative
- Ambassador for St Giles Hospice
Experience
Essential
- Have a clear understanding and knowledge of Bluestream learning system
- Previous experience in a learning and development role
- Knowledge and understanding of CQC regulations
- Experience with learning management systems/platforms
- Knowledge of the full training cycle, from design to delivery
- Understanding of the importance of training in ensuring safe and effective care to patients
- Awareness of the need for confidentiality in accordance with Data Protection Act and local guidelines
Desirable
- Experience in the charitable sector
Qualifications
Essential
- Good level of education including Maths & English
Desirable
- Relevant professional qualifications would be an advantage
Values
Essential
- Exhibits our hospice values and behaviours
Other requirements
Essential
- Valid driving licence
- Eligibility to work in the UK
- Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St Giles Hospice
Address
Fisherwick Road
Whittington
Lichfield
Staffordshire
WS14 9LH
United Kingdom
