Local Navigation Hub Support Worker
Job Description
Job summary
The Post Holder will support the delivery of the Local Navigation Hub by providing coordination and navigation for caseloads across health and social care.
Coordinate and manage the administrative functions of the Multidisciplinary meetings including minute taking and tracking actions.
The Support worker is a pivotal role to the LNH and will be the interface between primary care, secondary care, community care, social care, mental health, out of hours and voluntary organisations.
Main duties of the job
Receive and collate information from health and social care colleagues including the voluntary sector plus out of hours calls to identify if further support is required.
Signpost or refer onward to relevant service as appropriate
Contribute to assessments to identify a specific need, to maintain independence in the place they call home (own home, residential home etc).
To ensure the IT requirements for recording activity are adhered to in collaboration with other team members To support with the provision of agreed performance/activity data within the EHP data team.
About us
Erewash Health Partnership (EHP) was established on 1 April 2018 and is a single GP Partnership comprising of six constituent practices (see below). EHP employs approximately 250 people who work within the six constituent practices and within the EHP central team, which provides support services e.g., finance, operational, data & performance etc.
As well as providing high quality core primary care services, EHP is the prime provider for delivering services to Erewash Primary Care Network (EPCN), as well as operating its own services for EHP Partners.
EHP is governed by the EHP Senior Leadership Team reporting to the EHP Board which meets quarterly. The Board currently consists of one GP Partner from each constituent practice and the EHP Managing Partner & CEO, with other colleagues in attendance.
Job responsibilities
General duties
At all times the post holder is to behave in a professional way that encourages quality care, the development of a team spirit and fosters continual improvement across the PCN.
This job description is not intended to be exhaustive.
The post-holder will be expected to carry out any other duties that may reasonably be required or directed in line with the main duties and level of the role to meet the changing needs of EHP and EPCN.
Key Job Responsibilities
Receive and collate information from health and social care colleagues including the voluntary sector plus out of hours calls to identify if further support is required.
Signpost or refer onward to relevant service as appropriate
Contribute to assessments to identify a specific need, to maintain independence in the place they call home -own home, residential home etc.
To ensure the IT requirements for recording activity are adhered to in collaboration with other team members
To support with the provision of agreed performance and activity data within the EHP data team.
Communication and Relationships
Work with health and social care system partners to ensure referrals into the LNH are received and managed.
Develop excellent working relationships with the Care Homes, GP practices, adult social care, hospitals, pharmacists, voluntary and statutory agencies.
Fulfil an intermediary role between individuals, receptionists, administrators, clinicians, social workers, therapist and mental health teams.
Meet regularly with Community GP or designated person to review caseloads.
Help keep SystmOne up to date with relevant records for colleagues involved in care to be able to access.
Work with colleagues to ensure a point of contact is always available to case-managed or potentially case-managed individuals during working hours
Communicate effectively with service users and their families/carers, other staff both internal and external and members of the public
Communicate with other members of the integrated care system, if individuals need to access other services
Refer complex cases to Community GP as senior clinical decision maker
Manage and prioritise workload daily and deal with the competing demands of the role.
Help coordinate and manage caseloads within SystmOne and work with the Proactive use of the whiteboard or other communication tools within the locality for communication with hospital teams.
Physical Skills
Standard key board skills are required.
Use of EHP IT systems e.g., SystmOne.
Use of computer and telephone will largely be continuous.
Miscellaneous
Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.
Person Specification
Qualifications
Essential
- Good General Education.
- GCSE English and Maths AC
- Experience of using Systm1 clinical system
Desirable
- European Computer Driving Licence (ECDL)
Knowledge and Skills
Essential
- Excellent communication skills
- Good keyboard / typing skills
- IT literate inc. experience in Word & Excel at intermediate level
- Time management able to plan and prioritise to meet deadlines in a fast-paced environment
- Able to remain calm under pressure
- Able to use own initiative, whilst understanding when to ask for help
- Understands the importance of producing and maintaining a consistently high standard if work
- Systm1 user skills
- Good interpersonal skills
- Able to work as a team member and autonomously
- Ability to follow policy and procedure
- Effective time management (planning and organising)
- Problem solving and analytical skills
- Brief understanding of Social Care
Desirable
- Problem solving and analytical skills
- Brief understanding of Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Erewash Health Partnership
Address
Erewash Health Partnership
Littlewick Medical Centre
42 Nottingham Rd
Ilkeston
Derbyshire
DE7 5PR
United Kingdom
