Local Point of Access Co-ordinator

Job summary

We are seeking an enthusiastic and experienced administrator to join us whose primary function will be to manage referrals and queries into the Penwith integrated Community Team. You will work across a number of referral systems and communicate via a variety of media with GPs, hospitals, specialist teams and Adult Social Services. You will often be a first point of contact for patients, carers and other health and social care professionals accessing the team. You will work alongside other administrators across the integrated team completing a variety of tasks which help to ensure the smooth running of services.

The integrated team comprises Penwith Community Nurse Team, Penwith Community Rehabilitation Team, Penwith Home First Team and Penwith Community Matron Team. The integrated team covers the local area including Hayle, Marazion, St Ives and Penzance and surrounding areas.

The successful applicant will be articulate and have a keen eye for detail. Ability to maintain patient and staff confidentiality is an essential aspect of this role.

If you have excellent communication and organisational skills and would enjoy working within a busy team we look forward to hearing from you.

The post holder will be based at Hayle Community Centre and may also need to attend our base in Penzance.

Main duties of the job

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.

We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

Cornwall Foundation Trust

Royal Cornwall Hospitals NHS Trust

Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

• To interrogate a number of health and social care systems to gather relevant information aimed at enabling clinical staff to appropriately triage an assessment visit
• Answer phone queries and emails into the service
• Register and discharge patients to the relevant CFT system.
• Access the referral management system
• Work with other administrators across the team completing tasks which help ensure the smooth running of clinical services
• The post holder will be expected to maintain the highest levels of confidentiality and carry out relevant administrative duties as required.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.