Macmillan Information Centre Assistant

Job summary

The Macmillan Information Centre Assistant will provide personalised information, practical support, and signposting to people affected by cancer, empowering them to navigate health and social care services and make informed decisions about their care and wellbeing. Working within an agreed scope of competence, the post holder will respond to information and support needs, recognising and escalating complex issues to appropriate professionals where required.

The post holder will contribute to the delivery of a high-quality, person-centred information and support service, ensuring a welcoming, accessible, and supportive environment for patients, families, carers, and visitors. They will supervise and support volunteers, promoting excellent standards of service delivery and helping to ensure the efficient day-to-day operation of the Macmillan Information Centres at RDH and QHB.

Application closing date: 23th September 2026

Interview date: 7th October 2026

Main duties of the job

Meet with people affected by cancer, including patients, carers, relatives, and healthcare professionals, to provide high-quality information, support, and signposting to services. Provide information and support within the remit of the role, recognising when needs are complex and require referral or escalation to appropriate clinical or specialist services. Refer individuals to welfare benefits advice services and local initiatives that offer financial support and cost-saving opportunities. Liaise effectively with a range of healthcare professionals and community services, to ensure coordinated patient support. Promote the Macmillan Information and Support Service through outreach activities, awareness events, and engagement within hospital and community settings. Coordinate the day-to-day operation of the Macmillan Information Centre, ensuring a welcoming, accessible, and responsive service for all users. Supervise, support, and guide volunteers, ensuring they are appropriately trained, supported, and deployed to meet service needs. Contribute to the ongoing delivery and development of a Trust-wide cancer information and support service, identifying opportunities to improve patient experience and access to support. Work both independently and as part of a multidisciplinary team, including undertaking periods of lone working in accordance with Trust policies and procedures.

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.