Medical Receptionist
- NHS
- Part Time
- Altrincham
- Negotiable
Job Description
Job summary
The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration,
The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The post-holder will be an integral part of the general practice team.
Main duties of the job
Accurately detail information on patients records within the clinical system. Maintain and monitor the practice appointment system. Process personal, telephone and e-requests for appointments.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiate contact with and respond to, requests from patients, team members and external agencies.Data entry of new and temporary registrations and relevant patient information as required.Input data into patients healthcare records as necessary. Manage all queries as necessary in an efficient manner. Carry out system searches as requested. Support all clinical staff with general administrative tasks as requested. Undertake a broad spectrum of administrative duties commensurate with the role. Be an integral part of the general practice team. Act as a chaperone as required. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children. Support in the delivery of enhanced services and other service requirements. Undertake all mandatory training and induction programmes. Maintain a clean, tidy, effective working area at all times.
About us
Shay Lane Medical Centre (Kelman) is a well-established, friendly GP practice based in the heart of Hale Barns. Led by Drs Cranston, Haslam and Connell, our practice has built a strong reputation for delivering high-quality, patient-centred care, recognised with a "Good" rating by the CQC.
We're proud of our supportive team, where every member, from our GPs and nursing staff to our reception and administrative team, plays a vital role in the smooth running of the practice. We genuinely care about our patients and each other, and that shows in the warm, welcoming atmosphere you'll find here every day.Whether you're clinical or non-clinical staff, you'll find an environment where your contribution is valued.
We take pride in maintaining high standards of care while also looking after our staff's wellbeing; we believe a happy team delivers the best patient care.
We're a hardworking practice that takes patient care seriously, but we also know how to keep perspective and support each other through busy periods. We look for people who share our commitment to professionalism, compassion and continuous improvement, and who take genuine pride in doing their job well.
Benefits of Working With Us
- A friendly, supportive team environment
- Ongoing training and development opportunities
- A well-established, respected practice with a loyal patient base
- Convenient location with free parking in Hale Barns, Altrincham
- NHS pension scheme
- Generous annual leave entitlement
Job responsibilities
The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Accurately detail information on patients records within the clinical system
b. Maintain and monitor the practice appointment system
c. Process personal, telephone and e-requests for appointments
- Assist with total triage administration
e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
f. Signpost patients to the correct service
g. Initiate contact with and respond to, requests from patients, team members and external agencies
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into patients healthcare records as necessary
k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Support all clinical staff with general administrative tasks as requested
o. Undertake a broad spectrum of administrative duties commensurate with the role
p. Be an integral part of the general practice team
q. Act as a chaperone as required
r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
s. Support in the delivery of enhanced services and other service requirements
t. Undertake all mandatory training and induction programmes
u. Contribute to and embrace the spectrum of clinical governance
v. Maintain a clean, tidy, effective working area at all times
w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
In addition to the primary responsibilities, the Receptionist has the following wider responsibilities:
a. Support administrative staff, providing cover during staff absences
b. Action incoming emails and correspondence as necessary
c. Scan patient related documentation and attach scanned documents to patients healthcare records
d. Participate in local initiatives to enhance service delivery and patient care
e. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
f. Support and participate in shared learning
Person Specification
Knowledge and Skills
Essential
- Excellent communication skills and effective in communicating and understanding patient needs
- Competent in the use of MS Office and Outlook
- Ability to use own initiative, discretion, and sensitivity
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Excellent communication skills and effective in communicating and understanding patient needs
- Sensitive and empathetic in distressing situations
- Effectively utilise resources
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Clear, polite telephone manner
- Flexible and cooperative
- Motivated
- Knowledge of and ability to work to key policies and procedures
Desirable
- Clinical IT system user skills and the ability to record accurate notes
- Understanding of safeguarding adults and children
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Good organisational skills
- Chaperone procedure
- Demonstrate personal accountability, emotional resilience and work well under pressure
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a healthcare setting
- Experience of administrative duties
Other Requirements
Essential
- Disclosure Barring Service (DBS) check
- Occupational Health clearance
Qualifications
Essential
- A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English.
Desirable
- NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Shay Lane Medical Centre
Address
13 Shay Lane
Hale Barns
Altrincham
Cheshire
WA15 8NZ
United Kingdom
