Medical Receptionist

Job responsibilities

Medical Receptionist Job Description

Post: Medical Receptionist

Accountable to: Practice Manager & Assistant Practice Manager

Place of work: Norwood Medical Centre

Job Purpose

To provide a high-quality front-line reception service to our patients and colleagues and to ensure the day-to-day activities are performed in a timely and efficient manner.

As a receptionist you are the first point of contact for people contacting the surgery and it is vital that you project a positive, friendly and professional image to patients and other visitors.

Primary Responsibilities

Ensure an effective and efficient reception service is provided to patients and other visitors to the practice.

Organise and plan room usage on the day.

Deal with all general enquiries from patients, doctors, staff and other agencies, explaining surgery procedures, making new and follow-up appointments over the telephone or with direct patient contact.

Care navigate and direct patients to the most appropriate source of help.

Action requests for repeat prescriptions and ensure they are processed as per our protocol within 48 hours.

Opening mail and ensuring that it is directed to the correct recipient as soon as possible.

Setting out letters, new prescriptions and repeat prescriptions for checking by the doctor before collection by the patient or sending to the pharmacy.

Filing and extracting patients records and any documents relating to these be it from paper or electronic records.

Entering patient information accurately and in a timely manner onto the patient record or clinical system.

Dealing with the incoming post and other forms of communication, scanning and distributing it to the appropriate members of the practice team.

Receiving and passing on messages in an accurate and timely manner to clinical and managerial staff.

Pass on all requests for home visits to the appropriate clinician, ensuring careful recording of all relevant details.

Explain the registration process and formal requirements to new patients and those seeking temporary cover and ensure procedures are followed.

Registration and documentation of new patients to the practice, including reorganisation of patient notes when they are received.

Updating patient details as requested in an accurate and timely manner.

Liaising with other outside agencies including hospitals, ambulance control, out of hours services or other bodies by telephone or email.

Keeping the consulting rooms and the reception areas adequately supplied with stationery and necessary equipment.

Tidying the reception areas at the end of a session, ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.

Opening and closing surgery premises, checking heating and ventilation in waiting areas and switching on/off computers in reception and consulting areas.

Responsibility for checking and securing the premises, setting the security alarm.

Flexible to cover when needed for holidays, sickness and other absences.

Willingness to adopt and contribute to new processes.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Actively reporting health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general/patient areas clean and tidy, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role.

Undertaking periodic infection control training.

Reporting potential risks identified.

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting ...