Medical Receptionist
Job Description
Job summary
18 Hours per week - Monday 8am - 6pm, Tuesday 9am- 1pm, Friday 8am - 1pm
We are a friendly, patient-focused GP surgery based on the Wirral seeking a reliable and professional Part-Time Receptionist to join our small, supportive team.
This is an excellent opportunity for someone who enjoys working with people, thrives in a busy environment, and takes pride in providing a high standard of customer service.
Applicants must be self motivated, able to work under pressure, be eager to learn, and have excellent communication and IT skills. This busy and varied role requires the ability to work as part of a team .
Experience of working in General Practice or other NHS setting is preferable, however full training will be given.
This role requires a flexible approach to working to provide additional cover when required and the ability to adapt to change.
Please ensure the attached application form is fully completed and uploaded within your Supporting Information section. Failure to do so may result in your application being rejected.
Main duties of the job
- Opening and closing the practice and ensuring the premises remain secure in line with practice procedures
- Welcoming patients and visitors to the surgery in a professional and compassionate manner
- Managing incoming telephone calls and booking appointments
- Handling patient enquiries and directing requests appropriately
- Maintaining accurate patient records and updating information where required
- Processing prescriptions and administrative requests in line with surgery procedures
- Confidently using a range of practice systems and software to manage appointments, patient records, and administrative tasks
- Ensuring confidentiality is maintained at all times
About us
Moreton Medical Centre is a busy and friendly 2 partner practice with a practice population of approximately 5300 patients.
Our clinical team consists of 2 partners, 4 salaried GP's, 1 ACP and 3 nurses, . We are a training Practice and currently have 3 GP trainees.
What We Offer
- A welcoming and supportive working environment
- Opportunity to work within a valued local healthcare setting
- Training and ongoing support
- Flexible part-time hours (where possible)
Job responsibilities
Job summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To follow practice protocols and procedures.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Key Responsibilities
Opening and closing the practice and ensuring the premises remain secure in line with practice procedures
- Welcoming patients and visitors to the surgery in a professional and compassionate manner
- Managing incoming telephone calls and booking appointments
- Handling patient enquiries and directing requests appropriately
- Maintaining accurate patient records and updating information where required
- Processing prescriptions and administrative requests in line with surgery procedures
- Confidently using a range of practice systems and software to manage appointments, patient records, and administrative tasks
- Ensuring confidentiality is maintained at all times
This job description is not intended to be exhaustive and may be amended to meet the future needs of the practice.
Person Specification
Experience
Essential
- Excellent communication skills
Desirable
- Experience of working in a GP practice or NHS office environment.
Qualifications
Essential
- GCSE Grade A to C or 4 to 9 in English and Maths (or equivalent)
- Please ensure the attached application form is fully completed and uploaded within your Supporting Information section. Failure to do so may result in your application being rejected.
Desirable
- Previous relevant experience in a healthcare setting
- Experience in a receptionist or administrative role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Moreton Medical Centre
Address
27 Upton Road
Wirral
Merseyside
CH46 0PE
United Kingdom
