Medical Secretary
- NHS
- Full Time
- Cleckheaton
- 13.54 an hour
Job Description
Job summary
We are looking for an experienced administrator to join us at Cleckheaton Group Practice. The successful candidate ideally should have SystmOne experience and have worked in a GP practice for a minimum of one year. You will answer the telephone and liaise with patients mainly over the phone. The main role of the position is to deal with all of the administrative duties associated with General Practice, including prescriptions, referrals, and covering on reception. The hours are quite specific in order to cover the site for all of the hours we are open. If you have worked in general practice or primary care before that would be useful but it is not essential all of the training will be given.
Main duties of the job
The following are the core responsibilities of the Administrator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Typing clinical letters, reports and associated documentation
- Processing referrals efficiently via ERS
- Liaising with hospitals, community services and other agencies
- Processing SARs, insurance reports, solicitors letters and DVLA forms
- Prescriptions, issuing, reauthorising acute and repeat medication, EOL meds with the GPs assistance
- Tasks for admin team
- Matching and recoding
- Reception cover including dipping in to tasks to help
- S1 Reporting and Searches
- Assist Admin when short staffed
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- Always maintain a clean, tidy effective working area
- Support all clinical staff with general administrative tasks as requested
About us
Cleckheaton Group Practice prides itself on being a supportive, approachable and patient-focused team. We value strong communication, kindness, respect and collaborative working across all roles.
WE RESERVE THE RIGHT TO CLOSE THIS ADVERT EARLY
Job responsibilities
We are looking for an experienced and motivated Medical Secretary to join our multidisciplinary team.
Roll Overview: You will be responsible for providing a wide range of secretarial and administrative duties, including PA support to Practice Partners and GPs, and administrative support to the wider multidisciplinary team. This includes the timely processing of clinical information (both electronic and hard copy) and liaising with internal and external services such as secondary care and community providers using the Electronic Referral Service (ERS).
Key Responsibilities
- Typing clinical letters, reports and associated documentation
- Processing referrals efficiently via ERS
- Liaising with hospitals, community services and other agencies
- Managing enquiries in an effective and professional manner
- Maintaining accurate referrals and patient records
- Scanning and attaching documents to patient healthcare records
- Inputting data and read coding on SystmOne
- Processing SARs, insurance reports, solicitors letters and DVLA forms
- Answering incoming phone calls and handling requests appropriately
- Supporting clinicians and Practice Partners with administrative and PA duties
- Supporting reception and providing cover when needed
- Participating in audits and practice searches as requested
- Maintaining a clean and organised working area
Essential Skills & Experience
- Previous experience as a Medical Secretary (primary care desirable)
- Confident user of SystmOne
- Knowledge of medical terminology
- Excellent typing, IT and organisational skills
- Ability to work independently and as part of a team
- High level of accuracy and attention to detail
- Understanding of confidentiality and data protection
Person Specification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Ability to work under pressure
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- IT or admin qualification at NVQ level III or above
- RSA level II or equivalent
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a healthcare setting
- Experience of working with vulnerable people
- Experience of working in general practice/primary care
SKILLS
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Excellent interpersonal skills
- Problem-solving & analytical skills
- Ability to follow policy and procedure
Desirable
- Competent in the use of Microsoft Office and Outlook
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cleckheaton Group Practice
Address
St John's House
Cross Church Street
Cleckheaton
West Yorkshire
BD19 3RQ
United Kingdom
Employer's website
https://www.cleckkheatongrouppractice.co.uk (Opens in a new tab)
