Medical Secretary
Job Description
Job summary
Horizon Healthcare is looking to expand their medical secretarial team. Existing experience of secretarial work within a GP Practice or other NHS setting is preferred. Hours 20 per week.
Main duties of the job
You be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
About us
Horizon Healthcare is a friendly, forward thinking, City centre practice with a diverse population of 29,300+ patients.
We are a three GP Partnership supported by dedicated teams of Salaried GPs, Urgent Care Practitioners, Clinical Pharmacists, Practice Nurses and HCAs. We are backed up by an excellent management and administration team.
Job responsibilities
The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Typing letters, reports, referrals and associated documentation as required
b. Liaising with external agencies and patients, such as hospitals and community services, ensuring referrals are processed efficiently
c. Manage all enquires in an effective manner
d. Action all incoming email
e. Scanning of patient related documentation and attaching scanned documents to patients healthcare records as required
f. Input data into the patients healthcare records as necessary
g. Process referrals using the electronic referral system (ERS)
h. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
i. Manage all administrative queries as necessary
j. Carry out system searches as requested
k. Maintain a clean, tidy, effective working area at all times
l. Support all clinical staff with general administrative tasks as requested
In addition to the primary responsibilities, the medical secretary may be requested to:
a. Partake in audit as directed by the audit lead
b. Produce meeting agendas and record the minutes of meetings
c. Support the secretarial team and reception staff, providing cover during staff absences in respect of sickness or annual leave.
d. Complete opening and closing procedures in accordance with the duty rota as required
e. Perform any other tasks requested by the Partners and Management team
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
- RSA 11 & 111/ Word Processing or equivalent
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting as a medical secretary
Desirable
- Experience of administrative duties
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills, including audio typing
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Detailed understanding of Primary Care and General Practice environment
Desirable
- SystmOne user skills
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Horizon Healthcare
Address
Horizon Healthcare
3-5 Burton Road
Derby
DE1 1TH
United Kingdom
