Medical Secretary / Reception Support
- NHS
- Full Time
- Bishop's Stortford
- 12.71 an hour
Job Description
Job summary
Medical Secretary / Reception Support
We are looking for an experienced and enthusiastic Medical Secretary / Reception Support to join our friendly GP practice team.
The ideal candidate will possess excellent communication and organisational skills, a professional telephone manner, and the ability to deal appropriately with sensitive and confidential information. You will be able to remain calm under pressure; prioritise your workload effectively and consistently work to deadlines.
This is a varied role which will, during periods of staff absence or increased demand, incorporate reception cover on an ad-hoc basis to meet the needs of the Practice. This may occasionally involve an earlier start or later finish.
Main duties of the job
Main Duties and Responsibilities
- Undertaking a variety of secretarial and administrative duties, including typing referral letters and processing referrals via the NHS e-Referral Service.
- Processing applications for private medical reports, insurance claims and other private work, including requests for access to patient records.
- Summarising and read coding relevant information from patient clinical records and hospital correspondence.
- Dealing with telephone queries from patients, hospitals and external agencies.
- Liaising with secondary care providers and other healthcare organisations.
- Filing and general administrative duties.
- Providing reception support when required.
About us
About us
We are a growing, family orientated training practice with a current list size of around 11,000 patients. Our dedicated staff have built an excellent reputation in meeting patient needs. Helix Medical Centre is based within Herts and Essex Community Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern General Practice.
We are members of the local Primary Care Network providing extended services as a hub to the local community. We also work with Allied Health professionals together with an expanding complement of ARRs staff including Physicians Assistant, Clinical Pharmacist, Community Paramedic, Community Midwife, Health and Wellbeing Advisor, Care Co-ordinator, Social Prescribers and First contact physio, Dietician etc. There is a wide socio-economic and demographic served within our catchment area providing an interesting and varied case mix.
Job responsibilities
Essential Requirements
- Previous experience working as a Medical Secretary and Reception Support.
- NHS experience.
- Experience using the SystmOne clinical system.
- Excellent communication and organisational skills.
- Ability to work accurately and efficiently under pressure.
- Ability to work both independently and as part of a team.
- Flexible approach to covering additional hours, annual leave and sickness absence when required.
- NHS Smartcard desirable.
Hours of Work
38 hours per week:
- Monday: 8:00am 6:30pm
- Tuesday: 8:00am 6:30pm
- Thursday: 8:00am 6:30pm
- Friday: 8:00am 6:30pm
Salary and Benefits
- £12.71 per hour
- 5.6 weeks annual leave inclusive of bank holidays
Pension: Option to join NHS Pension scheme.
Please note, we reserve the right to close the vacancy earlier than the advertised closing date if we have a sufficient number of applicants. This is a permanent role and NOT suitable for gap students or alongside uni / college studies.
Person Specification
Qualifications
Essential
- Candidate must be able to work cohesively as part of a team and be capable of working in a fast paced and at times stressful environment. Positivity and a robust nature are a must! You will be required to cover additional hours re staff holidays and sickness sometimes at short notice, which may include a later finish. The ideal candidate must be confident, a quick learner, possess excellent communication and organisational skills, have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately whilst remaining calm under pressure.
Desirable
- Previous experience working in a medical environment Previous experience working in a GP practice Able to handle a fast paced environment SystmOne Experience Access to an NHS Smartcard
Experience
Essential
- Previous experience working as a Medical Secretary and Reception Support.
- NHS experience.
- Experience using the SystmOne clinical system.
- Excellent communication and organisational skills.
- Ability to work accurately and efficiently under pressure.
- Ability to work both independently and as part of a team.
- Flexible approach to covering additional hours, annual leave and sickness absence when required.
Desirable
- NHS Smartcard desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Helix Medical Centre
Address
Hertfordshire & Essex Community Hospital
Cavell Drive
Bishop's Stortford
Herefordshire
CM23 5JH
United Kingdom
