Medical Secretary/ Receptionist
Job Description
Job summary
We are seeking a motivated, organised, and patient-focused Medical Secretary/ Receptionist to join our friendly and supportive GP practice team. This is a varied role combining reception and medical secretarial duties, providing essential administrative support to ensure the smooth running of the practice and the delivery of high-quality patient care.
The successful candidate will be an excellent communicator with strong organisational skills, the ability to work under pressure, and a professional, confidential approach to their work. Previous experience in a GP practice or NHS setting is desirable but not essential, as full training will be provided.
Main duties of the job
The successful candidate will be responsible for:
Providing a professional and welcoming reception service to patients and visitors.
Answering telephone calls and responding to patient enquiries in a courteous and efficient manner.
Booking, amending, and cancelling appointments using the clinical system.
Processing referrals, including urgent Two Week Wait (2WW) referrals, in line with practice and NHS guidelines.
Managing incoming hospital correspondence and ensuring patient results and documentation are processed appropriately.
Processing Advice and Guidance (A&G) requests.
Arranging and coordinating patient follow-up appointments.
Taking accurate minutes at practice meetings and distributing them as required.
Providing administrative and secretarial support to GPs and the wider clinical team.
Maintaining accurate electronic patient records while ensuring compliance with GDPR, confidentiality, and information governance policies.
Working collaboratively with colleagues to provide a high standard of patient care and support the efficient running of the practice.
About us
The practice is a friendly and welcoming GP surgery based in Rawmarsh, Rotherham, providing high-quality primary healthcare services to approximately 5,900 patients across two sites. The team is committed to delivering patient-centred care, promoting health and wellbeing, and ensuring patients have access to a wide range of NHS services. The practice values teamwork, professionalism, and compassionate care, working closely with patients and the wider healthcare community to meet local healthcare needs.
Job responsibilities
Medical Secretary/ Receptionist
Part-time 16 hours per week
Job Summary
We are seeking a motivated, organised, and patient-focused Medical Secretary/ Receptionist to join our friendly and supportive GP practice team. This is a varied role combining reception and medical secretarial duties, providing essential administrative support to ensure the smooth running of the practice and the delivery of high-quality patient care.
The successful candidate will be an excellent communicator with strong organisational skills, the ability to work under pressure, and a professional, confidential approach to their work. Previous experience in a GP practice or NHS setting is desirable but not essential, as full training will be provided.
Main Duties of the Job
The successful candidate will be responsible for:
Providing a professional and welcoming reception service to patients and visitors.
Answering telephone calls and responding to patient enquiries in a courteous and efficient manner.
Booking, amending, and cancelling appointments using the clinical system.
Processing referrals, including urgent Two Week Wait (2WW) referrals, in line with practice and NHS guidelines.
Managing incoming hospital correspondence and ensuring patient results and documentation are processed appropriately.
Processing Advice and Guidance (A&G) requests.
Arranging and coordinating patient follow-up appointments.
Taking accurate minutes at practice meetings and distributing them as required.
Providing administrative and secretarial support to GPs and the wider clinical team.
Maintaining accurate electronic patient records while ensuring compliance with GDPR, confidentiality, and information governance policies.
Working collaboratively with colleagues to provide a high standard of patient care and support the efficient running of the practice.
Person Specification
Essential
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to prioritise a varied workload.
Good IT skills, including Microsoft Office applications.
Ability to work accurately and efficiently under pressure.
Excellent attention to detail.
Ability to work independently and as part of a multidisciplinary team.
Professional, reliable, and flexible approach to work.
Understanding of the importance of confidentiality and data protection.
Desirable
Previous experience working in a GP practice, primary care, or NHS environment.
Knowledge of NHS referral pathways, including Two Week Wait (2WW) referrals.
Experience of processing Advice and Guidance (A&G) requests.
Experience using SystmOne
Knowledge of medical terminology.
Experience of minute taking and medical secretarial work.
What We Offer
A friendly, supportive, and experienced practice team.
Full training and ongoing development opportunities.
NHS Pension Scheme (where applicable).
A varied and rewarding role within a busy GP practice.
Opportunities to contribute to the continuous improvement of patient services.
Person Specification
Qualifications
Essential
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise a varied workload.
- Good IT skills, including Microsoft Office applications.
- Ability to work accurately and efficiently under pressure.
- Excellent attention to detail.
- Ability to work independently and as part of a multidisciplinary team.
- Professional, reliable, and flexible approach to work.
- Understanding of the importance of confidentiality and data protection.
Desirable
- Previous experience working in a GP practice, primary care, or NHS environment.
- Knowledge of NHS referral pathways, including Two Week Wait (2WW) referrals.
- Experience of processing Advice and Guidance (A&G) requests.
- Experience using SystmOne
- Knowledge of medical terminology.
- Experience of minute taking and medical secretarial work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Thorpe Hesley Surgery
Address
Bellows Road Surgery
Bellows Road
Rawmarsh
Rotherham
South Yorkshire
S62 6NF
United Kingdom
