Operational Business Manager
Job Description
Job summary
We have an exciting opportunity for Operational Business Managers to join the Surgery Division for maternity leave cover. The post will cover Trauma & Orthopaedics, Urology, and oversee our services provided through SLAs with other organisations - i.e. Plastic Surgery, Vascular Surgery, and Paediatric Surgery.
Internally, clinical leads and matrons will report to you operationally, whilst being professionally accountable to the Divisional Medical Director and Divisional Nursing Director/Assistant respectively. You will be the operational lead for your service and whilst not line managing all team members professionally, you will be expected to influence team members, form and drive service performance and transformation.
You will report to the Deputy Divisional Director or Operations, and form an integral part of the senior divisional team.
Your working partnerships will be with clinical and non-clinical colleagues and will provide the best possible experience to our patients and their significant others, along with our staff, whilst at the same time meeting performance standards and driving service transformation aims.
If applying as an internal candidate for a secondment, interested parties should discuss the opportunity with their line manager before applying.
Main duties of the job
The Operational Business Manager will work with the clinical and administrative teams, as well as external partners to ensure that the operational area is productive, efficient and viable in its own right.
In support of this objective you will ensure that decision making within the service area is informed by an agreed range of key performance indicators (KPIs) and business information which demonstrate the performance of the unit in terms of:
- Quality of clinical outcome
- Income
- Expenditure
- Human Resources
- Operational Performance
To ensure that the operational area delivers nationally and locally contractually determined standards of access to healthcare on a consistent basis, including (but not limited to):
- 18 week wait referral to treatment
- Cancer service access standards
- Management of length of stay and stranded patients
- A&E four hour standard
- Reduction in health care inequalities
Respond to information provided taking appropriate action to immediately rectify any deficiency in capacity.
To interpret policies and initiate the appropriate action within the relevant services.
Provide assurance to the Divisional Leadership Team in relation to operational performance indicators for their services.
To share performance information with the lead clinicians, teams and individuals through appropriate methods of communication.
About us
Bolton NHS Foundation Trust is an integrated provider of acute, intermediate, and community health care. We work alongside and in partnership with primary care to provide services to 275,000 people living in Bolton.
Job responsibilities
The Operational Business Manager will be required to deputise for the Deputy Divisional Director.
The post holder will be required to develop, implement and monitor improvement plans in line with national and locally agreed standards. They will be required to introduce and put in practice new or revised policies in defined areas of responsibility.
Take a lead in capacity management/planning, devising activity planning models and liaising with the wider multidisciplinary team to ensure delivery of the Divisional and Trust priorities.
You will have the ability to work in partnership at a high level with external organisations, co-producing shared delivery plans to reduce inequalities and address local priorities.
Work closely with all clinical teams to ensure robust rosters are in place in line with financial recovery plans.
Regularly review capacity to ensure we have sufficient levels to deliver the best possible experience to patients. Where additional support is required you will be expected to mitigate this and develop a long term plan, influencing key stakeholders and delivering outcomes.
Provide general managerial advice and guidance throughout all areas of responsibility.
Decide how best to achieve expected results within areas of responsibility using significant discretion within defined parameters.
Prioritise and plan an unpredictable workload with frequent interruptions, ensuring deadlines are met within agreed timescales and where there is a frequent requirement for concentration.
Person Specification
Qualifications
Essential
- Educated to Masters or equivalent relevant experience at senior level in a complex NHS organisation.
- Evidence of continuing professional development
Experience
Essential
- Experience of implementation and accountability for performance management over large areas of responsibility.
- Experience of working closely and effectively with Divisional and Departmental teams.
Desirable
- Experience in managing complex change to services over a wide healthcare environment, to incorporate the National agenda for modernisation and service improvement.
Skills
Essential
- Ability to make decisions, and implement changes to services, following details analysis, interpretation and synthesis of data and statistics.
Desirable
- Experience with handling significant financial budgets and Cost Improvement Plans.
Knowledge
Essential
- Clear understanding and experience of working to high performance management standards.
Desirable
- Detailed knowledge of pertinent issues within the wider NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bolton NHS Foundation Trust
Address
Bolton NHS Foundation Trust
Minerva Road
Farnworth
BL4 0JR
United Kingdom
