Operational Flow Manager / Senior Controller
Job Description
Job summary
Full time position, but part time applicants would be considered.
If you have the drive to provide an excellent patient experience and an enthusiasm for personal and service development, then we are waiting to hear from you! The role of the Operational Flow Manager / Senior Controller pivotal within the organisation for leading on and monitoring of operational issues relating to patient flow throughout the health board.
The post holder will take a lead in the patient-focused management of patient flow through the Emergency Unit and the rest of the hospital. Providing expertise in Patient Flow and Site Services and within the Emergency Department, working to ensure effective flow of the unscheduled and scheduled patient streams from admission to discharge, in collaboration and consultation with senior managers and clinical teams, Head of Operations and Head of Patient Flow to provide operational line management and professional leadership to the Patient Flow Coordinators, Bed Bureau staff and Discharge Lounge staff within the University Hospital of Wales.
They will need to utilise their clinical expertise, knowledge & skills to contribute to the provision of a high quality service to patients, with a particular emphasis on time flow in conjunction with the Head of Operations.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
- Work collaboratively. with the unscheduled care team to ensure patient flow through the emergency and assessment units, ensuring patient safety is paramount at all times
- Monitor and report barriers to discharge, working in collaboration with the Directorate Teams, Clinical Support Services and External Organisations/ Agencies to identify strategies to manage these.
- Work collaboratively with partnership organisations and ensure regular, timely and effective communication between services. To act as the lead operational link with the Directorate Management Teams, Senior Nurses and Medical Staff during times of bed shortages and to maintain a proactive approach in dealing with the management of actual and potential bed crisis.
- Direct daily communication with Senior Clinicians and Executives regarding high level decisions on Patient Flow e.g. Waiting Lists / Elective admissions.
- Communicate with Key departments in order to ensure a coordinated and efficient approach to the management of patient's admissions.
- Use highly developed communication and collaboration skills with other Health Boards, Welsh Ambulance Service Trust, Local Health Boards and Welsh Government to develop common approaches to patient access and the management of bed capacity, working towards the achievement of local and national targets.
- Working with clinical boards to develop of systems and processes that will support patient flow.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The post holder will take a lead in managing the patient-focused management of patient flow through the Emergency Unit and the rest of the hospital. Providing expertise in Patient Flow and Site Services and within the Emergency Department, working to ensure effective flow of the unscheduled and scheduled patient streams from admission to discharge, in collaboration and consultation with senior managers and clinical teams, Head of Operations and Head of Patient Flow to provide operational line management and professional leadership to the Patient Flow Coordinators, Bed Bureau staff and Discharge Lounge staff within the University Hospital of Wales.
They will need to utilise their clinical expertise, knowledge & skills to contribute to the provision of a high quality service to patients, with a particular emphasis on time flow in conjunction with the Head of Operations.
Person Specification
Qualifications
Essential
- First level NMC registration
- Masters level degree or equivalent experience
- Management qualification.
- Teaching qualification or working towards
- Evidence of continuing professional development
Experience
Essential
- Meets all essential criteria as per attached job description/person specification
- excellent expert clinical knowledge & experience across broad range of areas
- Highly specialised & expert knowldge of the concept of patient flow, including admission & discharge processes
- Experience of instigating or managing change
- Experience of managing conflict in the work place
- Experience of effectively managing & leading a team of staff
- Excellent understanding of current issues within nursing
- Experience of policy / protocal development
- Teaching staff of diferent levels & expertise
Desirable
- Meets all desirable criteria as per attached job description/person specification
- Previous experience of managing an acute hospital site and within unscheduled care setting
Skills
Essential
- Specialist Skills /
- Excellent expert clinical knowledge & experience across broad range of areas
- Highly specialised & expert knowldge of the concept of patient flow, including admission & discharge processes
Knowledge
Essential
- Specialist Knowledge
- Expert Knowledge of the emergency admission proces
- Knowledge of the process of change management
- Demostrate a commitment to change and process management in a dynamic environment
Desirable
- Meets all desirable criteria as per attached job description/person specification
- Knowledge of service improvement methodologies, tools and techniques
Other
Essential
- Personal Qualities
- Time management and organisational skills
- Ability to conduct and evaluate own projects successfully
- IT Skills
Other
Essential
- Ability to lead at a Senior Level, plan, manage, implement, organise and problem solve and influence others
- Adaptable to change.
- Ability to recognise stress in oneself and others and act accordingly
- Ability to lead and motivate staff and provide professional leadership with proven documented previous experience
- Personal maturity
- Ability to support and mentor staff
- Ability to communicate complex, sensitive, contentious information where there are barriers to understanding
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
UK Registration
Applicants must have current UK professional registration. For further ...
