Operations Manager
Job Description
Job summary
This is an exciting career opportunity for an Operations Manager to join a friendly, four partner training practice serving around 9000 patients in the ever-popular suburb of Sale, South Manchester.
We are looking for friendly, helpful, enthusiastic people to join our busy team.
We have excellent staff retainment. This is in part a new role and to replace a member of staff due to retirement.
Main duties of the job
Ensure smooth day-to-day running of all Practice services
Maintain clinical system integrity and functionality
Act as first point of escalation for Reception manager, Workflow and Secretarial Teams, and Care Co-ordinators
Act as practice administrator for clinical IT systems
Act as main liaison with ICB IT and external IT providers Maintain IT hardware inventory and asset tracking
Deliver staff induction programmes
Provide training on clinical or IT systems
Support practice manager in ensuring non-clinical staff mandatory training up to date
Conduct or oversee staff appraisals for reception and admin staff
Act as first point of escalation for HR issues/grievances and disciplinary processes.
Absence co-ordinator and return to work interviews for workflow, secretarial and care coordinators
Manage PCSE, cervical screening systems (CSMS), and patient records admin processes
Support clinical audits and audit cycle activity
Liaise with Patient Participation Group (PPG)
Manage QOF performance tracking and reporting
Coordinate flu and COVID campaign administration
Act as Complaints Officer (formal process ownership)
Ensure infection control procedures are followed
Admin lead for safeguarding
Admin lead for prescribing
Admin lead for research
Manage estates issues and liaise with relevant teams to resolve them
Full job description is available on request
About us
We pride ourselves on delivering an excellent standard of care for our patients and consistently achieve very high scores in the GP Patient Survey, despite the challenging climate in the NHS. The practice is high QOF scoring and CQC rated Good, with excellent long-term staff retention. We are an active member of the Sale Central PCN.
Job responsibilities
Ensure smooth day-to-day running of all Practice services
Maintain clinical system integrity and functionality
Act as first point of escalation for Reception manager, Workflow and Secretarial Teams, and Care Co-ordinators
Act as practice administrator for clinical IT systems
Act as main liaison with ICB IT and external IT providers Maintain IT hardware inventory and asset tracking
Deliver staff induction programmes
Provide training on clinical or IT systems
Support practice manager in ensuring non-clinical staff mandatory training up to date
Conduct or oversee staff appraisals for reception and admin staff
Act as first point of escalation for HR issues/grievances and disciplinary processes.
Absence co-ordinator and return to work interviews for workflow, secretarial and care coordinators
Manage PCSE, cervical screening systems (CSMS), and patient records admin processes
Support clinical audits and audit cycle activity
Liaise with Patient Participation Group (PPG)
Manage QOF performance tracking and reporting
Coordinate flu and COVID campaign administration
Act as Complaints Officer (formal process ownership)
Ensure infection control procedures are followed
Admin lead for safeguarding
Admin lead for prescribing
Admin lead for research
Manage estates issues and liaise with relevant teams to resolve them
Full job description is available on request
Person Specification
Experience
Essential
- Experience of managing staff
- Experience of working to deadlines and hitting targets
- Good communication skills
- Good time management
- Excellent computer skills
Desirable
- Experience of working in Primary Care
- Experience of working with Emis
Qualifications
Essential
- GSCE grade A to C in English and Maths
Desirable
- Qualification in Management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bodmin Road Health Centre
Address
Bodmin Road Health Centre
Bodmin Road
Sale
Cheshire
M33 5JH
United Kingdom
Employer's website
https://www.bodminroadhealthcentre.co.uk/ (Opens in a new tab)
