Outpatients Supervisor - Gynaecology

Job responsibilities

For questions about this job, contact:

Name - Jacob Barker Position - Patient Services Coordinator - Gynaecology Email - [email protected]

Name - Sarah Pondo Position - Assistant Patient Services Coordinator - Gynaecology Email - [email protected]

We are seeking to recruit a reliable and self-motivated Band 3 supervisor to join the gynaecology outpatient administration team in Women's Services on a full time basis, to be based at St James's University Hospital.

The post holder will be the first line manager to a team of clerical staff on a day to day basis, providing a professional service to both service users and the gynaecology CSU, ensuring that high standards of customer services are provided at all times in a fast-paced working environment.

The Post-holder will be responsible for supervising on a day to day basis a team of clerical staff responsible for the administration and clerical duties within Gynaecology.

The post holder will assist in the organisation of the Departmental administration and clerical team's workload to provide a comprehensive clerical service and ensure the delivery of a coordinated and consistent operational management service.

Provide day to day supervision of clerical staff, monitoring staffing levels on a daily basis and adjusting when and where necessary to provide appropriate staff cover.

Be involved in the recruitment and retention of the clerical staff ensuring that all new staff receive an appropriate induction and training to enable them to carry out their duties.

Supervise and train members of the clerical team in all aspects of Patient Administration and customer service, including the allocation of work on a daily basis and the reviewing of work performance and progress.

Ensure clerical staff receive full briefings on current developments and be actively involved in staff meetings.

Exercise safekeeping of office equipment, including data held on the computer, work stations and any other equipment used.

The Gynaecology Service is a friendly, forward-thinking team united by a genuine commitment to improving the lives of the patients we serve. We are a department that takes real pride in the standard of care we deliver — and that same dedication extends to how we look after our own people. You'll be joining a supportive, close-knit team where colleagues go out of their way to help one another, and where your contribution is recognised and valued.

This is an exciting opportunity to further develop a range of administration and supervisory skills. This opportunity provides scope to work with a wide range of patients across different sub-specialties, including general gynaecology, hysteroscopy, colposcopy and others.

Working within the Women's CSU at St James's University Hospital, you'll be part of one of the most respected and ambitious Gynaecology departments in the North of England. We serve a diverse and wide-reaching patient community spanning Leeds, Yorkshire, and beyond — meaning the work you do every day has a real and meaningful impact. We are committed to professional development, fostering a culture where people are encouraged to grow, take ownership, and build fulfilling careers. If you're looking for a role where you can lead with purpose, work alongside passionate professionals, and make a genuine difference to patients and colleagues alike — this is the team for you.

We are looking for a motivated and resilient individual who brings a high level of personal commitment, sound logical reasoning, and a proactive approach to problem-solving. You'll be someone who thrives under pressure, is equally comfortable working independently or as part of a team, and who takes genuine pride in finding the right solution for patients and colleagues alike. The ability to prioritise effectively, work with autonomy, and adapt to the fast-paced demands of a busy outpatient environment will be key to your success in this role.

As the first point of management for the Administrative and Clerical team, you'll provide hands-on supervision and meaningful support to the APSCs across the outpatient service. Strong interpersonal and communication skills are essential — as is a heartfelt commitment to delivering high-quality, patient-centred care.

The chosen candidate will have excellent communication skills and will work closely with, medical, nursing and other administrative staff in and around the gynaecology team.

Applicants should have excellent communication skills, the ability to understand and use IT systems, e.g. Microsoft Excel, and the ability to organise and prioritise multiple tasks. NHS IT systems/experience is preferable however full training will be provided.

The post holder must be able to communicate sensitively and effectively with a wide range of people including patients and all other staff members. In addition the post holder will have to communicate with other outside agencies and other departments throughout the Trust.

Please see the attached job description for further information about this vacancy.

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred Collaborative Fair Accountable Empowered

All our actions and endeavours will be guided and evaluated through these values

We're committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We're looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We're dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Person Specification

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