Part Time Receptionist

Job responsibilities

26.75 hours per week

Monday PM 13:30 18:45

Tuesday PM 13:30 18:45

Thursday PM 13:30 18:45

Friday all day 7:45 18:45

Job summary Receptionist

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job responsibilities:

Administration

To have a thorough knowledge of all practice procedures

To work in accordance with protocols

Scan and photocopy as required

Front of house reception greeting patients consulting with members of practice team

Handing correspondence to patients, diligently checking their identity

Be able to cover other shifts for annual & sick leave

Ensuring at the end of all clinics that the waiting area is tidy

To monitor the running times of the clinicians and advise patients if the clinic is running late

Ensure the reception area is tidy at all times

Good knowledge & respect for confidentiality of patients information - to be adhered to at all times

Ensure visitors sign the visitors book

Ad hoc duties as agreed with the practice manager

Ensure that the rooms and computers are all switched on and ready for the GP's and nurses at the start of the day

Ensure that the TV screen and check in service is ready for patients to use

Appointments

Direct patients to relevant resources for triage submissions

Book Nursing team appointments

Cancellation/changes of appointments

Computer

Computer data entry into medical records

Process repeat prescription requests as required in accordance with practice guidelines.

Ad hoc duties

Complete E-consult forms on behalf of patients who are unable to do so themselves

General

Open post and allocate as necessary

Action daily tasks list

Phone patients as and when needed

Ensure forms are always available e.g. registration, change of address, etc

Coding onto patient records correctly if required

Making sure information folders are kept up to date e.g. RESPECT folder

Booking ambulances

Liaison with District Nurses Liaison and Health Visitors

Scanning

Ad Hoc duties

Other Tasks

Make sure rooms are tidy and computers switched off at end of day

Ensure building security - have thorough knowledge of doors, windows and alarm system.

Any other tasks allocated by managers

Confidentiality

Patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role

Undertaking periodic infection control online training

Reporting potential risks identified

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal & Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in individual performance review, including taking responsibility for maintaining a record of own personal and professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize people's diversity & needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in reviews & audits where ...