Patient Service Manager
- NHS
- Full Time
- Kingston upon Thames
- Negotiable
Job Description
Job summary
We are looking for an enthusiastic, organised and proactive Patient Service Manager to join our friendly and supportive management team at Kingston Health Centre.
This is an exciting opportunity for an experienced GP practice professional who enjoys variety, thrives in a busy environment and is passionate about supporting both colleagues and patients. Previous experience working within a GP practice is essential.
The successful candidate will be highly organised, able to manage multiple priorities, work independently as well as collaboratively, and adapt to the changing demands of primary care. A positive, "can-do" attitude, excellent communication skills and a flexible approach are key to succeeding in this role.
Main duties of the job
As a Patient Service Manager, you will provide day-to-day support across a wide range of operational and administrative functions, working closely with the Practice Manager, Deputy Practice Manager, Operations Manager and Admin Manager.
About us
We are a large GP practice in the heart of Kingston caring for over 29,000 patients. We have an excellent reputation locally both with patients and as a place to work. We recently achieved a CQC outstanding rating in 3 areas. We have grown significantly over the years but have maintained a friendly patient focused approach. The practice works hard to provide our team with a friendly & supportive environment where everyone feels that they can belong, engage and excel. We provide our team with opportunities both in house and externally to further develop your careers, skills and interests.
Job responsibilities
Main Duties
As a Patient Service Manager you will provide day-to-day support across a wide range of operational and administrative functions, working closely with the Practice Manager, Deputy Practice Manager, Operations Manager and Admin Manager.
Your responsibilities will include:
- Supporting the Admin Manager with the smooth running of the practice's administrative functions, including Advice & Guidance processes, responding to patient queries and referrals.
- Overseeing the practice's patient triage process, supporting the bookings team & GPs to ensure timely responses and excellent patient service.
- Assisting the Operations Manager with premises management, including building maintenance, room allocation, and compliance requirements.
- Supporting the Deputy Practice Manager and Practice Manager with complaints management, QOF recalls, practice performance targets and the delivery of Quality Improvement (QI) projects.
- Helping to ensure the practice remains compliant with Information Governance, CQC standards and other regulatory requirements and ensuring all staff members are up to date with their mandatory training.
- Supporting the induction and onboarding of new staff members, including trainee clinical staff.
- Contributing to new projects, service developments and continuous improvement initiatives across the practice.
- Helping to train and develop all non clinical staff across the practice.
This role is varied and no two days are the same. While the responsibilities outlined above reflect the core duties of the position, they are not exhaustive. As part of a small and supportive management team, you will be expected to provide flexible support across the practice as operational needs arise.
About You
You will have:
- Essential experience working within a GP practice.
- Excellent organisational and time management skills.
- The ability to prioritise competing demands and work effectively under pressure.
- Strong IT and administrative skills.
- Excellent communication and interpersonal skills.
- The ability to work both independently and as part of a multidisciplinary team.
- A proactive, flexible and positive approach to work, with a willingness to support colleagues across different areas of the practice.
Person Specification
Experience
Essential
- Previous experience working within general practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kingston Health Centre
Address
10 Skerne Road
Kingston Upon Thames
Surrey
KT2 5AD
United Kingdom
