Patient Services Coordinator
Job Description
Job summary
Do you enjoy talking to people and helping them out? We are looking for friendly, enthusiastic and well-organised people to support our patients in their healthcare needs. You will provide administrative and telephone services to our patients, ensuring tasks are undertaken effectively and accurately.
The successful candidates will feel confident in working within a team and be committed to assisting our clinical staff to deliver excellent patient experience.
Applicants must have previous administration experience and be fully confident and competent in all aspects of computer-based and telephone work. The ability to work with a wide range of people with a calm, efficient telephone manner is essential, as well as excellent organisational and time management skills. Excellent communication skills, both verbal and written are essential. You should be able to use your own initiative, be team orientated with a flexible approach to work.
You will be based at Hartismere Hospital in Eye, working Monday to Friday - 09:30 - 17:30. On occasion you will be required to travel to attend meetings or cover absences at our other bases.
Main duties of the job
Make and receive calls to and from members of the public wishing to access our service.
Input data and information obtained whilst remaining focused upon the caller.
Book appointments for patients.
Answer telephone enquiries and take messages where appropriate. This includes talking to patients, family members and carers, members of the health and social care teams, and staff from all levels of the organisation.
Receive and action as appropriate incoming mail / email / electronic referrals and correspondence
Arrange dispatch of outgoing post through our mailing service.
Manage electronic referrals / patient notes / discharge letters to maintain the electronic system.
Send and/or scan patient-related documentation following patient contact.
Input patient data onto the clinical system (SystmOne)
About us
Auto-enrolment pension (as per criteria) with Scottish Widows.
Access to a Cycle to Work Scheme.
Free gym membership at our on-site facilities and within participating local gyms
Access to NHS and Bluelight discounts scheme
Wide range of training and development opportunities available to all
Job responsibilities
Please see the attached document for further details regarding the opportunity at Allied Health Professionals Suffolk CIC.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Computer Literacy and Information Technology (CLAIT)/European Computer Driving Licence (EDCL) or equivalent
Experience
Essential
- Working within a team
- Working with members of the public
- Working within an office environment
- Data inputting and electronic information management
Desirable
- Working in a health or social care setting
Knowledge
Essential
- Understanding of the need for confidentiality
- Ability to work without direct supervision on delegated tasks
- Ability to prioritise own workload
- Ability to use Microsoft Office especially word and excel
- Ability to follow general office administration procedures
- Able to use computerised systems as required
- Awareness of the need to reflect and appraise own performance
Skills
Essential
- Typing and data inputting skills to a high level of accuracy
- Excellent telephone manner
- Excellent communication skills, including with those for whom English is not their first language
- Good interpersonal skills
- Able to cope under pressure
- Ability to empathise with people who may be in pain or feeling unwell.
- Good literacy skills
Other
Essential
- Well presented
- Flexible approach to work
- Good timekeeping
- Able to travel within Suffolk
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Allied Health Professionals Suffolk CIC
Address
Hartismere Hospital
Castleton Way
Eye
Suffolk
IP23 7BH
United Kingdom
