Peripatetic Receptionist

Job summary

We are pleased to advertise a Peripatetic Receptionist role based at Werneth Primary Care Centre.

You will work in harmony and collaboration as part of a team providing a high quality and effective reception and administrative support service within the facility which promotes good customer service and effective working relationships.

You will provide an accurate, confidential, comprehensive, and efficient clerical service to support tenants, ensuring priorities, deadlines and queries are always dealt with correctly and efficiently.

This post involved working on various receptions across 5 Oldham buildings to support all tenants including arriving patients & booking appointments, logging building faults, monitoring the car park and making room bookings.

This role will also involve covering receptions at Glodwick Primary Care Centre, Moorside Medical Centre, Werneth Primary Care Centre, Royton Health & Wellbeing Centre, and Integrated Care Centre. There may be odd occasions when you may be asked to help at a Rochdale site.

Applicants must be able to get between sites at short notice (ideally can drive and has a car).

Working Hours 30 hours per week

Monday - Friday 08:00 - 18:30 Various hours

The applicant must be able to work these contracted hours due to business requirements.

Previous applicants need not apply.

Main duties of the job

The building receptionist role is an important service that supports the Buildings Management function and provides an efficient and effective front of house service supporting patients, staff, and visitors to the site.

Main duties:

• Greet all visitors to the building in a professional manner.
• Act as the main point of contact and a way-finding service for all persons entering the site, dealing with day-to-day queries as they arise.
• Provide general building orientation information to those who require it.
• Promote the image of the facility, checking that notices and leaflets are up to date and well presented.
• Prepare and maintain the reception and waiting areas and ensure public areas are well organised, clean, and tidy.
• Ensure the 'signing-in' procedures are adhered to by all visiting staff & contractors issuing keys and fobs as required to all those 'inducted' to the site.
• Process incoming and outgoing mail as necessary including deliveries of parcels.
• Field any enquiries and complaints from staff, visitors or external parties, accordingly, ensuring all enquiries are passed on to your line manager for a timely response.
• Maintain accurate contact records for key personnel, tenants, and emergency contacts.
• Arrange patient transport as required.
• Ensure that the reception area and back office is kept tidy and ready for use by incoming colleagues/tenants.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.