Phlebotomy/Health Coach

Job responsibilities

Job Description: Phlebotomist / Health Coach

Hours: 12 hours per week

Reports to: Practice Nurses (clinical supervision) and Practice Manager (administrative management)

1. Job Purpose

The post-holder will undertake phlebotomy and Health Coach duties under the supervision of the Practice Nurses, following practice policies, protocols and procedures.

The role supports the delivery of safe, effective and patient-centred care, including blood collection, health checks, preventive care, screening, lifestyle advice and patient education. The post-holder will also undertake associated administrative and clinical support duties.

2. Phlebotomy Duties and Responsibilities

• Undertake venepuncture in accordance with training, practice protocols and procedures, following a referral from a GP, Nurse Practitioner, Paramedic, hospital request form or workflow team.

• Explain the procedure, help patients feel comfortable and relaxed, and obtain their agreement before collecting blood samples.

• Confirm patient identity against the request and, wherever possible, directly with the patient.

• Collect, handle, store and label samples accurately, using the appropriate containers and procedures.

• Record blood collection accurately in the patient's clinical record.

• Ensure samples are dispatched to the appropriate laboratory promptly and safely.

• Report anomalies, concerns or significant patient issues to the appropriate senior member of staff or clinician.

• Order phlebotomy supplies, check expiry dates, maintain stock rotation and replenish clinical rooms as required.

• Check, seal, label and replace full sharps bins, transferring them to the designated clinical waste collection point in accordance with practice procedures.

• Record fridge temperatures and promptly report any abnormalities to the Nursing Team.

• Liaise with and assist administrative colleagues with phlebotomy-related queries.

3. Health Coach Duties and Responsibilities

Working within agreed competencies, training and delegated responsibilities, the post-holder will support the clinical team in delivering preventive care, screening and health promotion.

Duties include:

• Conducting QOF reviews using Ardens templates and addressing relevant lifestyle issues.

• Undertaking blood pressure, pulse and temperature checks, urinalysis, health checks and weight management support.

• Providing appropriate lifestyle advice, including smoking cessation and weight management, and making referrals within the practice where appropriate.

• Assisting with the assessment and monitoring of patients' health and wellbeing.

• Undertaking specific clinical activities delegated by a clinician for named patients, where appropriately trained and assessed as competent.

• Undertaking chaperone duties in accordance with practice policy and training.

• Preparing, cleaning and maintaining clinical environments and equipment before, during and after patient care, in line with infection prevention and control procedures.

• Supporting health promotion and raising awareness of health and wellbeing.

• Assisting with the collection and collation of information relating to patients' health and wellbeing needs.

• Liaising with the cleaning company regarding clinical stock and arranging replenishment where required.

4. Administrative and Professional Responsibilities

The post-holder will:

• Maintain accurate, legible and timely records of consultations, treatments and clinical activities in the appropriate patient record.

• Keep electronic clinical records up to date and ensure relevant documentation is completed correctly.

• Ensure appropriate items of service claims are submitted accurately and report any issues to the Lead Nurse.

• Complete necessary documentation relating to patient registration where required.

• Understand and follow the practice's appointment and recall systems, including any variations to normal procedures.

• Book appointments and recalls, recording sufficient information to support the retrieval of relevant medical records.

• Attend and participate in practice meetings as required.

• Assist with seasonal campaigns and special projects, including vaccination campaigns.

• Order and display health promotion materials, working with the Practice Manager and Patient Participation Group where appropriate.

• Undertake other reasonable duties delegated by the practice that are appropriate to the role, training and competence.

5. Confidentiality and Data Protection

The post-holder may access confidential information relating to patients, carers, colleagues, healthcare professionals and the business of the practice. All such information must be treated as strictly confidential.

Information must only be accessed, used or shared where authorised and in accordance with practice policies, procedures and applicable data protection requirements. Confidentiality must be maintained at all times.

6. Health, Safety and Infection Prevention

The post-holder is responsible for contributing to a safe and secure working environment by:

• Following the practice's Health and Safety, Infection Prevention and Control, and other relevant policies.

• Using workplace security systems appropriately.

• Identifying and reporting hazards, risks and incidents.

• Carrying out duties safely and in a way that minimises risks to patients, colleagues and themselves.

• Maintaining clean, tidy and safe work areas.

• Using appropriate personal protective equipment and following safe procedures for sharps and clinical waste. ...