Physiotherapy Administration Co-ordinator

Job summary

THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS TO COVER MATERNITY LEAVE

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

We are seeking a well-organised and motivated Administrator to join our Physiotherapy team in Wrexham on a 12-month fixed-term basis. This role provides essential administrative support to clinicians and service leads, ensuring the smooth and efficient delivery of physiotherapy services.

The post holder will be responsible for a range of administrative and clerical duties, including managing patient appointments, maintaining accurate records, processing referrals, and acting as a first point of contact for patients and professionals. The role requires excellent communication skills, strong attention to detail, and the ability to prioritise workload in a busy healthcare environment.

This is an excellent opportunity for someone with previous administrative experience--ideally within an NHS or healthcare setting--who is passionate about supporting high-quality patient care and working as part of a multidisciplinary team.

Main duties of the job

• Provide administrative support to the Physiotherapy service, contributing to the effective day-to-day running of the service.
• Process referrals and manage patient appointments, including booking, rescheduling, and cancellations, in line with local procedures.
• Act as a first point of contact for patients, carers, and professionals, dealing with enquiries in a professional and courteous manner.
• Maintain accurate and up-to-date patient records on electronic and paper systems, ensuring confidentiality and compliance withinformation governance requirements.
• Prepare clinic lists and provide routine administrative support to clinicians as required.
• Monitor waiting lists and appointment outcomes, escalating any issues in accordance with agreed processes.
• Work effectively with administrative and clinical colleagues to support a positive patient journey

• The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.