Practice Business Manager
Job Description
Job summary
Our Practice Manager is leaving after 12 years and we are looking for a dynamic and accomplished manager with excellent interpersonal and leadership skills to join us.
We are a Teaching practice of approximately 15,500 patients, with a stable partnership of 4 GP partners and a team of almost 40 clinical and non-clinical staff, situated in the vibrant area of Angel, Islington, close to Angel tube station.
We were rated Good in our last CQC inspection in 2024.
We anticipate the start date for this post will be November 2026 and there will be an opportunity of a handover from our current Practice Business Manager.
Ideally, we are looking for experience within general practice but welcome applications from candidates who can demonstrate that they have the transferable skills and experience in the areas mentioned, along with experience of running a small to medium business.
Full-time (part-time will be considered minimum of 30 hours over 4 days)
*THE CLOSING DATE FOR THIS ROLE IS SUBJECT TO CHANGE AND WILL CLOSE EARLY IF SUFFICIENT APPLICATIONS ARE RECEIVED*
Main duties of the job
Supported by a Deputy Practice Manager, Operations Manager (currently recruiting to) and a Bookkeeper, the postholder will ensure operational excellence and governance, provide advice and guidance to the partnership and ensure the practice meets its contractual requirements and targets.
They will be responsible for the HR and finance functions, and manage both operational and strategic aspects of the practice, working alongside the partners on business development.
They will also work collaboratively with the PCN, federation and locality and ensure oversight of all opportunities, services, targets and income streams.
The successful candidate will have a positive and approachable manner and excellent communication and organisation skills. They will also be adaptable, resilient, process driven and able to find solutions. They will have strong HR and IT skills and experience of managing teams, finance, regulatory compliance, project management and premises/estates management.
About us
We are located in Islington, North London, with excellent transport links; close to Angel tube station and many bus routes as well as within walking distance of London Kings Cross.
Free on-site car-parking is also available.
6 weeks annual leave entitlement (pro-rata for part-time) plus bank holidays.
Job responsibilities
Job purpose
To provide operational leadership with strategic planning and service transformation, supporting the long-term sustainability, resilience and growth of the practice, and working closely with the GP Partners to deliver the Practices strategic objectives and future development plans.
Core responsibilities
Lead on operational performance, service delivery, and workforce management, ensuring services are safe, efficient, and responsive.
Ensure compliance with NHS contractual requirements, ICB priorities, and CQC standards.
Drive continuous improvement in quality, productivity, and patient access, aligned to national and local priorities.
Provide visible leadership to the non-clinical workforce, embedding a high-performing, accountable, and patient-centred culture
Primary responsibilities
a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
d) Ensure employment law and legislation is adhered to.
e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.
f) Provide support and advice to the partnership and keep them updated on practice matters.
g) Keep up to date with developments and changes within primary care.
h) Deal with the financial aspects of the practice, including financial planning, forecasting etc.
i) Manage the process for payroll and pensions, ensuring accurate reporting and timely submissions.
j) Ensure the practice explores all opportunities to maximise income and reduce expenditure.
k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
l) Oversee the significant event and complaints processes, in line with current legislation and guidance.
m) Manage contracts and maintenance for services and equipment.
n) Oversee the review and update of all practice policies and procedures.
o) Lead and coordinate projects within the practice.
p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).
q) Coordinate the practice development plan and business continuity plan.
r) Assist in the preparation of business cases for new services and provide project management, as required.
s) Ensure on-going CQC compliance.
t) Ensure the practice maintains compliance with its NHSE contractual obligations.
u) Provide advice and support to the staff and the partnership to ensure effective team working.
v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
w) Facilitate partners and practice meetings and maintain an up-to-date action plan.
x) Support the management of the Patient Participation Group (PPG) of the practice.
y) Manage estates and facilities, including health and safety aspects and risk assessments.
Person Specification
Qualifications
Essential
- Literacy and numeracy skills sufficient to manage a small to medium sized business
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of performance management including appraisals, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of HR processes, workforce planning and development
- Experience of accounting procedures, budgeting and forecasting
- Experience of complaints management
Desirable
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Experience in the use of EMIS
- Experience in the use of QuickBooks accounting
- Relevant premises/health and safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ritchie Street Group Practice
Address
34 Ritchie Street
London
N1 0DG
United Kingdom
