Practice Manager - Coalbrook Surgery

Job responsibilities

About the Role

We are seeking an enthusiastic, organised, and experienced Primary Care / Practice Manager to join our friendly and supportive GP practice team.

This is an excellent opportunity for a motivated manager to work closely with the GP Partners, Operational Manager, and wider multidisciplinary team to ensure the smooth, efficient, and effective day-to-day running of the practice.

We are a small, well-established GP practice serving approximately 5,000 patients, supported by 3 GP Partners alongside a dedicated team including 2 Practice Nurses, 1 Healthcare Assistant, an Operational Manager, and a large experienced administrative and reception team. The practice also supports medical student placements as part of its training and educational commitment.

The Practice Manager plays a key role in fostering and sustaining a positive, well-structured, and efficient working culture, ensuring that systems, people, and processes work together effectively to support high-quality patient care.

The role is available on a part-time basis, working between 2432 hours per week, and offers the opportunity to contribute to the continued development of high-quality patient services within a close-knit and supportive environment.

Key Responsibilities

• Work collaboratively with the GP Partners and Operational Manager to oversee the day-to-day running of the practice

• Support strategic and operational management of practice services

• Support staff management, recruitment, induction, appraisals, and HR processes

• Ensure compliance with NHS Wales, Health Board, contractual, HIW, GDPR, and regulatory requirements

• Coordinate clinical and administrative rotas, ensuring safe and efficient staffing levels

• Support planning and coordination of GP and nursing clinics to optimise capacity and patient access

• Maintain high standards of patient care, patient safety, and service delivery

• Liaise with external organisations including Hywel Dda University Health Board, Cluster Network colleagues, community services, universities, and other stakeholders

• Support quality improvement initiatives, Enhanced Services, QOF delivery, audits, and practice development

• Work confidently with EMIS Web and support the effective use of digital systems and workflows

• Coordinate and oversee medical student placements, including induction, scheduling, supervision arrangements, and liaison with educational bodies

• Oversee significant event reporting, complaints management, safeguarding processes, and incident handling in line with NHS Wales guidance

• Support implementation of Welsh Government and Health Board primary care initiatives

• Ensure policies, protocols, and risk assessments are maintained and regularly reviewed

• Coordinate infection prevention and control, health and safety, and business continuity arrangements

• Support multidisciplinary team working and foster a positive, collaborative team culture

• Monitor and improve patient access, workflow systems, and administrative efficiency

• Attend practice, cluster, and Health Board meetings where required

• Support workforce development and staff training coordination

• Maintain confidentiality and information governance standards at all times

About You

We are looking for someone who is:

• An experienced manager, ideally within primary care or healthcare

• Confident, organised, and able to work independently

• An excellent communicator with strong leadership and interpersonal skills

• Able to prioritise workload and meet deadlines effectively

• Proficient in general IT systems and practice software

• Experienced and confident in using EMIS Web

• Knowledgeable about NHS Wales primary care systems and processes

• Familiar with QOF, Enhanced Services, clinical governance, and regulatory compliance requirements

• Comfortable supporting medical student placements within a primary care setting

• Able to work effectively alongside an Operational Manager in a shared leadership structure

• Skilled in managing rotas and supporting clinic coordination

• Committed to delivering high-quality patient-centred services

• Able to support, motivate, and develop teams within a busy healthcare environment

What We Offer

• Salary dependent on experience (£35,000£45,000 per annum, pro rata depending on hours worked)

• Part-time hours between 2432 hours per week

• A supportive and friendly working environment

• A strong, well-established team-based culture with clear roles and collaborative working

• Well-structured systems and efficient workflows supporting smooth day-to-day operations

• Flexible working arrangements considered

• Opportunities for professional development and training

• The chance to work with a dedicated and professional multidisciplinary team

• A positive environment where the Practice Manager helps maintain and strengthen an efficient, supportive, and well-organised practice culture

How to Apply

For informal enquiries, please contact:

07878 009194

Expected start date: ASAP

Job Type: Part-time, PermanentWorking Hours: 2432 hours per weekWork Location: In personSalary: £35,000.00£45,000.00 per year (pro rata depending on hours worked)

Person Specification

Qualifications

Essential

• GCSEs (or equivalent) in English and Maths (usually minimum requirement)
• A-levels or Level 3 qualifications (often preferred but not always required)

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