Practice Receptionist
Job Description
Job summary
We are looking to recruit an experienced Receptionist to help support our friendly team. We are a large, busy GP surgery serving over 21,500 patients.
This position will be contracted to 20 - 25 hours per week, and the shifts will be between 07:45 to 18:30 Monday - Friday. However, overtime for holiday and sickness cover is a contractual requirement of the position, and the responsibility is shared between all receptionists. Overtime may be required between the hours of 7:45am and 6:30pm Monday to Friday.
This job listing may close early due to high volumes of applicants.
Main duties of the job
The purpose of the role is to:
Answer our busy telephone lines in a timely manner
Book appointments for patients and check patients in for appointments.
Process requests for Prescriptions.
Provide patients with non-urgent test results.
Deal with queries, directing patients to the appropriate person if required.
Facilitate communication to the Clinical team and the Practice Management team.
Act as front-of-house, providing a helpful service to patients and other visitors.
About us
Bedworth Health Centre is the largest GP practice in North Warwickshire with a patient list size of over 21,500 patients. You would be joining a very supportive team of 16 receptionists and you will report to the Reception Manager and the Practice Managers.
Job responsibilities
The role is varied, a few of the duties are listed but this is not exhaustive:
Opening up/locking-up of Practice premises and maintaining security.
Using the Practice's clinical computer system to manage the appointment system, process prescriptions and provide routine test results.
Working on the Reception desks: booking patient appointments and checking them in for appointments, processing prescriptions, providing routine test results, providing information and handling a wide variety of enquiries.
Working on the Appointments / Results telephone line: booking, cancelling and changing appointments, providing routine test results, directing calls to the appropriate person and handling a wide variety of enquiries.
Working in the Prescriptions department: processing hand delivered and electronic requests for prescriptions, resolving telephone prescription queries, liaising with chemists and handling a wide variety of enquiries.
Taking comprehensive messages and passing them on to the appropriate person.
Conducting data processing / entry.
Ensuring accurate information is entered into patients notes.
Reading and responding to prescription e-mails.
Attending regular practice meetings.
Processing and distributing incoming (and outgoing) mail
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Coding entries on Practices clinical computer system.
Filing of patient paper notes.
Providing support to Senior Administrators with a wide variety of tasks such as Registrations and Recall Systems.
Any other duties as and when deemed necessary by the Practice Management team
Person Specification
Experience
Essential
- Experience of answering the telephone and working on a Reception desk in a demanding and busy organisation.
Desirable
- Experience of working in a public-facing, customer service based setting.
Qualifications
Essential
- Experience of working in a public facing role.
- Flexibility to work around the needs of the Practice - being prepared to change hours at short notice on occasion.
- To provide cover within the team for annual leave or holidays, as required.
Desirable
- Administrative experience.
- Customer service experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bedworth Health Centre
Address
High Street
Bedworth
CV12 8NQ
United Kingdom
Employer's website
https://www.bedworthhealthcentregps.co.uk/ (Opens in a new tab)
