QOF Lead & Medical Secretary
Job Description
Job summary
We are looking for an organised and proactive QOF Lead and Medical Secretary to join our Practice Team within a busy GP practice environment. This key role combines responsibility for Quality and Outcomes Framework (QOF) activity, patient recall management and medical secretarial support, helping to ensure patients receive timely reviews, vaccinations and high-quality care. You will work closely with GPs, nurses, healthcare assistants and the practice management team, supporting both clinical and administrative functions across the practice. As part of the wider PICS team, you will benefit from a supportive network of colleagues, opportunities to develop your primary care knowledge and the chance to make a direct impact on patient outcomes and service quality.
Main duties of the job
KEY RESPONSIBILITIES
Lead and coordinate QOF-related activity, managing long-term condition recalls, reviews and vaccination programmes to support practice performance and improve patient care outcomes.
Maintain accurate patient records by processing clinical correspondence, coding information, managing online access requests, completing audits and ensuring high standards of data quality and confidentiality.
Provide comprehensive medical secretarial and administrative support, including managing insurance reports, SAR requests, referrals, practice communications and day-to-day support for clinicians and management teams.
KEY REQUIREMENTS
Good standard of general education, including English and Mathematics (or equivalent).
Experience working within a General Practice environment, with an understanding of patient records, administrative processes and clinical coding principles.
Excellent communication, organisational and IT skills, with the ability to work independently, manage deadlines and maintain patient confidentiality at all times.
About us
PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.
Benefits of working for PICS
We offer a comprehensive package which includes:
- Alternative government-based scheme (subject to eligibility)
- Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
- Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
- Working in a multi-disciplinary team with support from a wide variety of professionals
- A flexible approach to a work-life balance
- Cycle to work scheme (subject to eligibility)
- Access to Blue Light Card scheme
- All staff events and conferences
- Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
- Free parking across many sites
- Personalised induction into the company and job role
Job responsibilities
KEY RESPONSIBILITIES
To work within a team environment to ensure that all patient records are maintained and accurate.
To download and scan incoming mail on to clinical system and code on to patient records
Manage patient long term condition recalls and DOT reviews, vaccinations using the dashboards.
Input data into the patients healthcare records as necessary
Processing Online access requests
Manage administrative queries as necessary
Support all clinical staff with general administrative tasks as requested
To work with the Deputy/Practice Manager on auditing data collection to ensure practice standards are met.
To deal with all enquiries tactfully and with due consideration of patient privacy
Participating in educational and learning activities arranged from time to time
Supporting practice policies and protocols, including health and safety and infection control
Supporting a drive to greater automation and use of technology
Photocopying and sending of medical notes where required.
Recording information from incoming hospital letters on computer using read codes, and entering diagnoses in the referral book
Scanning hospital letters and other relevant correspondence into patient records and read coding appropriately
Assisting reception manager as and when required
Follow the process and complete the insurance report/SAR process.
Duties may vary under the direction of the Deputy/Practice Manager depending on workload and staffing levels.
QUALITY
Strive to maintain quality within the practice.
Assess your own performance and take accountability for your own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on your own and your teams activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patient needs.
Effectively manage your own time, workload and resources.
COMMUNICATION
Communicate effectively with other team member.
Communicate effectively with other office members and clinician at all levels.
Communicate effectively with patients and carers.
Recognise patients needs for alternative methods of communication and respond accordingly.
CONTRIBUTION TO THE IMPLICENTATION OF SERVICES
Apply practice policies, standards and guidance.
Discuss with other members of the team/office how the policies, standards and guidelines will affect your own work.
Attend regular team meetings.
Participate in audits where necessary
Person Specification
Qualifications
Essential
- Please provide details of your CPD, using examples where necessary.
Personal Qualities
Essential
- Please provide details for why you would be a great fit for this role and why you have decided to apply.
Experience
Essential
- Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Knowledge and Skills
Essential
- Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Integrated Community Services
Address
Hama Medical Centre
11A Nottingham Road
Kimberley
Nottinghamshire
NG16 2NB
United Kingdom
