Reception Manager

Job summary

Join Our Team as a Reception Manager!

We are seeking an experienced and professional Reception Manager to lead our front-of-house operations and ensure an exceptional experience for every visitor, client, and team member. This role combines hands-on reception responsibilities with team leadership, offering the opportunity to manage daily front desk operations, support administrative functions, and maintain a welcoming, efficient, and professional environment.

As Reception Manager, you will oversee reception staff, coordinate schedules, manage enquiries, greet visitors, handle incoming calls and correspondence, maintain reception systems and records, and ensure smooth day-to-day operations. You will play a key role in creating a positive first impression of our organisation while supporting business operations across multiple departments.

This is an excellent opportunity for a customer-focused professional with strong organisational and leadership skills who enjoys working in a fast-paced environment and takes pride in delivering outstanding service. Join a supportive team where your contributions will be valued and your professional development encouraged.

Main duties of the job

As Reception Manager, you will be responsible for overseeing the day-to-day running of the reception team, ensuring patients receive a professional, efficient, and welcoming service. You will support and supervise reception staff, manage workflows and rotas, handle patient enquiries, and help maintain high standards of customer service. The role also involves supporting practice administration, improving operational processes, and working closely with the wider clinical and management teams to ensure the smooth and effective delivery of services across the practice.

This provides a concise overview without duplicating the detailed duties that will appear later in the job description.

About us

About Our Practice

We are a well-established and patient-focused GP practice committed to delivering high-quality primary healthcare to our local community. Our team consists of experienced GPs, Physicians associates, Pharmacist, First contact physio, nurses, healthcare assistants, social prescriber, care co-coordinator, reception and administrative staff, all working together to provide compassionate, efficient, and accessible care.

We pride ourselves on maintaining a friendly, supportive, and collaborative working environment where every team member is valued and respected. Our practice culture is built on professionalism, teamwork, and a shared commitment to excellent patient service. We encourage open communication, continuous learning, and mutual support, creating a positive workplace where staff can thrive and develop their careers.

Working with us offers the opportunity to make a meaningful difference in patients' lives while being part of a dedicated and welcoming team. We provide ongoing training and development opportunities, a supportive management structure, and a workplace that recognises the importance of work-life balance and staff well-being. Our goal is to create an environment where both our patients and our staff feel cared for, supported, and valued.