Reception Manager/Administrator

Job responsibilities

About Us

We are a friendly, patient-focused GP practice in Tonge Fold, Bolton, dedicated to delivering high-quality care to our local community. Our reception team is small but hardworking, and we are looking for an experienced Reception Manager/Administrator to lead and support them in the day-to-day running of the front desk and administration.

About the Role

As Reception Manager, you will oversee the reception team while working alongside them, ensuring smooth daily operations. You will play a crucial role in creating a positive experience for patients and act as a vital link between reception, clinicians, and management.

Key Responsibilities

• Lead, support, and mentor the reception team to deliver excellent service
• Manage daily reception tasks, including rotas, workload allocation, and troubleshooting issues
• Oversee administrative tasks and monitor workflow within the reception team
• Manage Doctor and Clinician holidays, new starters, and GP trainees schedules
• Use Bright HR to manage staff holidays and absences
• Maintain a welcoming and efficient reception environment
• Support training and development for reception staff
• Collaborate with the Practice Manager and clinical team to improve processes and patient access
• Ensure confidentiality, data protection, and adherence to practice protocols
• Order medical and practice supplies, including vaccines
• Troubleshoot IT issues, Surgery Connect, and ARC
• Oversee PCSE processes related to patient notes and supplies
• Handle patient queries, complaints, and escalations professionally
• Assist in recalls for QOF, BCCor, and local enhanced services
• Use EMIS and other IT systems efficiently for administrative and clinical tasks

Essential Requirements

• Previous experience working in a GP practice reception/front desk role
• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Proficient in EMIS, Docman, Iplato, and Accurx
• Experience managing prescriptions and trackers
• Knowledge of CQRS (national and local), Diabetes screening programmes, IGPR, and patient online services
• Experience in a supervisory or senior receptionist role
• Exceptional organisational skills and ability to manage competing priorities
• Professional, approachable, and patient-focused

Desirable

• Experience managing or training staff
• Understanding of NHS processes and patient confidentiality requirements

Benefits

• NHS pension
• On-site parking

About You

We are looking for someone organised, approachable, and confident in leading a small team in a busy environment. You will need to stay calm under pressure and handle situations with care, discretion, and professionalism.

To Apply

Please submit your CV along with a short covering statement outlining your relevant experience.

Top of Form

Person Specification

Experience

Essential

• Essential Requirements
• Previous experience working in a GP practice reception/front desk role
• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Proficient in EMIS, Docman, Iplato, and Accurx
• Experience managing prescriptions and trackers
• Knowledge of CQRS (national and local), Diabetes screening programmes, IGPR, and patient online services
• Experience in a supervisory or senior receptionist role
• Exceptional organisational skills and ability to manage competing priorities
• Professional, approachable, and patient-focused
• ________________________________________

Desirable

• Desirable
• Experience managing or training staff
• Understanding of NHS processes and patient confidentiality requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tonge Fold Health Centre

Address

Tonge Fold Health Centre

Hilton Street

Bolton

BL2 6DY

United Kingdom

Employer's website

https://www.tongefold.co.uk (Opens in a new tab)