Reception/Administration Assistant
Job Description
Job summary
You'll support people using sexual health services by welcoming them, answering queries, and helping them access the right care at the right time. Working with the administration team, you will help keep services running smoothly and efficiently. Your role is key to creating a positive first impression for patients and supporting colleagues with essential admin tasks. You'll help ensure information is handled safely and accurately, making a real difference to patient experience and service quality. What you'll do:
- Welcome patients and visitors, acting as the first point of contact
- Manage calls, emails, and enquiries in a clear and timely way
- Book appointments and update records on the Electronic Patient Record (EPR) system
- Provide admin support such as filing, scanning, and preparing documents
- Signpost patients to appropriate services and support options
Main duties of the job
What we're looking for:
- Good communication and customer service skills
- Confident using IT systems, including Microsoft Word
- Ability to organise your workload and meet deadlines
- Experience of office or admin work, or transferable skills
- A team player who respects confidentiality and handles information sensitively
About us
At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Qualifications
Essential
- Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
- Word processing to RSA 2 standard European Computer Driving License (EDCL) or able to demonstrate appropriate level of skill
Knowledge & Experience
Essential
- Knowledge of a range of routine administration procedures
- Knowledge of Microsoft Word
- Previous experience of working in an office environment and carrying out general officer procedures
Desirable
- Knowledge of other Microsoft packages
- Experience of SystmOne functions
- Previous NHS experience
- Previous experience of working with general public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
City Health Care Partnership CIC
Address
Wilberforce Health Centre
Story Street
Hull
HU1 3SA
United Kingdom
