Reception/Administration Clerk
- NHS
- Part Time
- Northampton
- 25272.00 a year
Job Description
Job summary
The post holder will provide efficient and comprehensive administration support, working as part of a team, covering all aspects of Dermatology Reception. Duties will include providing a reception service to patients, relatives/carers and all staffgroups, arranging patient appointments via telephone or face to face and demonstrating a high standard of customer care.
Main duties of the job
To provide an efficient and courteous reception service to patients, relative/carers, Dermatology and the wider Trust.
Deal with often complex telephone queries from patients, GP's, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff.
To arrange appointments for patients in accordance with guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient.
To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.
To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy.
To communicate complex information regarding Medical Outpatients appointments and results to departments within the Trust and externally.
To communicate with the IT Department to report faults/problems with the department's IT systems or interfaces often imparting complex or technical information.
Liaise with the administration and clinical teams when booking appointments to ensure appointments are booked onto the appropriate lists.
About us
Please submit your application as soon as possible, as we reserve the right to close adverts once sufficient applications have been received.
We recognise that AI tools can support application writing; however, candidates are asked to keep their use to a minimum. Responses should reflect your own experience, skills and knowledge, as over-reliance on AI-generated content may result in generic answers that do not accurately represent your abilities.
University Hospitals of Northamptonshire (UHN) brings together Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As a group, we are committed to improving services for our communities through collaboration, modernising care delivery and striving for excellence. Working together enables us to share expertise, strengthen services and create greater opportunities, and there may be a requirement to work across sites depending on service needs.
Our Excellence Values are Compassion, Accountability, Respect, Integrity and Courage. UHN welcomes applications from all backgrounds and is committed to an inclusive working environment. We are proud signatories of the Armed Forces Covenant and hold the Gold Award under the Employer Recognition Scheme. Candidates who identify as members of the Armed Forces community and meet the essential criteria will be guaranteed an interview.
Job responsibilities
To input data and maintain the integrity of data held in the IT systems used within the Hospital Information System (CaMIS).
To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems.
For further details, please see the attached job description and person specification
Person Specification
Educations, Training and Qualifications
Essential
- Minimum 3 GCSE at grade C or equivalent, including English
Desirable
- NVQ Level 2 Business Administration or Customer Care or equivalent
- IT Literacy
Knowledge and Experience
Essential
- Telephone communication experience
- Computer based administration systems experience
- Good basic IT skills including use of MS Outlook
- Previous experience in a patient / customer facing role
Desirable
- Experience of working in the NHS
- General administrative experience
Skills
Essential
- Good written communication skills
- Good oral communication skills, ability to adapt style and level appropriately
- Effective interpersonal skills
- Good organisation skills, planning and time management skills
- Able to maintain confidentiality at all times and knowledge of GDPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Northampton General Hospital
Address
Northampton General Hospital
Cliftonville
Northampton
NN1 5BD
United Kingdom
Employer's website
https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)
