Receptionist - Band 2
Job Description
Job summary
United Lincolnshire Hospitals NHS Trust is looking to recruit friendly, organised and patient-focused Receptionists (Band 2) to support the smooth running of outpatient clinics across several Trust sites.
This is a key front-facing role where you will be the first point of contact for patients, carers and visitors, helping to ensure a positive and well-organised clinic experience.
Locations
Posts are available across the following Trust sites, and you may be required to work at more than one location depending on service needs:
- Lincoln County Hospital
- Grantham and District Hospital
- Pilgrim Hospital, Boston
- Skegness Hospital
- Louth County Hospital
- John Coupland Hospital, Gainsborough
- Community Diagnostic's Centre
Please note some roles require evening or weekend working, we will discuss this with candidates later in the process.
Please detail your preferred location/s in the Additional Supporting Information section of the application form.
Main duties of the job
As a Receptionist, you will play a vital role in supporting outpatient clinics by welcoming patients, checking them in for appointments, maintaining accurate patient records, and providing essential administrative support to clinical teams.
You will work closely with clinicians, clinic coordinators and wider administrative teams to ensure clinics run efficiently and patients feel supported and informed throughout their visit.
Key Responsibilities
- Greet and check in patients attending outpatient clinics
- Provide directions and signpost patients to services such as pharmacy
- Support car parking and Blue Badge registration where required
- Update patient details accurately on Trust systems
- Complete clinic e-outcoming ("cash up") in line with agreed procedures
- Assist with administrative tasks such as chasing missing notes, arranging porters and distributing clinic information
- Escalate any clinic issues appropriately to supervisors or coordinators
- Deliver a professional, compassionate and patient-centred service at all times
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job responsibilities
1. Checking in Patients
To check in patients attending clinics and ensure they are directed to the correct area.
To support with car parking and Blue Badge registration, where required.
2. Updating Patient Details
To update patient details on Trust systems, where required, to ensure information is accurate and up to date.
3. Clinic Cash Up / Outcoming
To complete clinic e-outcoming (cash up) in line with agreed SOPs, to ensure clinic activity is recorded correctly and so any required actions (e.g. letter production and follow up bookings) can be followed up by the Patient Service Hub.
4. Administrative Support to Clinics
To hand out patient questionnaires, if required.
To support with locating and chasing missing patient notes to avoid delays to clinic flow, if required.
To request porters when required to support patient access to clinics, when required.
To circulate clinic lists to relevant teams in line with clinic requirements.
To escalate any issues that may impact clinic running to the relevant supervisor or clinic coordinator for escalation support.
To follow Trust processes and procedures to maintain safe, efficient and consistent clinic operations.
5. Liaison with Others
To liaise with patients (or their representatives) and clinicians in clinic settings.
To liaise with other Trust administrative staff (e.g. Patient Service Hub; Care Group administrative staff) when required, either in a face-to-face capacity, or via other communication channels (e.g. Microsoft Teams).
6. Training and Development
To attend training relevant to the post and the Trusts mandatory training.
Person Specification
Qualifications
Essential
- GCSE (Grade C or above) in Maths and English (or equivalent qualification) OR NVQ Level 2 in relative subject, i.e. Customer Care skills or Administration (or equivalent qualification) or at least working towards.
Desirable
- CLAIT or European Computer Driving Licence or equivalent.
Previous Experience
Essential
- Experience of working in a customer care or reception environment.
Evidence of Particular: -Knowledge -Skills -Aptitudes
Essential
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: ?Patient Centred ?Safety ?Compassion ?Respect and ?Excellence
- Good data entry/keyboard skills.
- Ability to prioritise and organise own workload.
- Good written and verbal communication interview.
- Be accurate and pay attention to detail in work produced.
- Awareness and Knowledge of the dignity in care agenda.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
United Lincolnshire Hospitals NHS Trust
Address
Trust wide
Lincoln
LN2 5QY
United Kingdom
