Receptionist/ Care Navigator
Job Description
Job summary
Northfield Surgery is looking to recruit Full time receptionists to join our experienced team.
We pride ourselves in providing excellent patient care whilst maintaining a friendly working environment.
Main duties of the job
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
About us
We strive to provide excellent patient care whilst making the best use of the available resources. We aim to provide holistic care whilst integrating the whole community and empowering patients to have an active interest in their own health and well-being.
We take pride in encouraging staff to develop and reach their full potential by creating a positive learning environment.
Job responsibilities
The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
Process patient requests for appointments
Initiate contact with and respond to requests from patients, team members and external agencies
Enter read-code data on SystmOne
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and noticeboards
Support all clinical staff with general tasks as requested
Action incoming emails Continue
Person Specification
Experience
Essential
- Experience working in a customer/patient facing role.
Desirable
- Experience working in a healthcare environment.
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Experience in a GP practice.
Employer details
Employer name
Northfield Surgery
Address
The Vermuyden Centre
Fieldside
Thorne
South Yorkshire
DN8 4BQ
Employer's website
https://www.northfield-fieldroadsurgeries.co.uk/ (Opens in a new tab)
